This guide explains how hosts can add or update their banking information for payouts through account settings. It details required personal info, bank details, and identity verification steps via Stripe. Hosts should edit existing accounts rather than adding new ones to avoid payout delays.
Keeping your banking information current helps ensure your payouts arrive without delays. You can update these details at any time from your account settings. This quick guide walks you through the steps and helps you understand what information is required.
Setting up your payout account
To add your banking information to your profile, head to your account settings and click on Payout info. Alternatively, you can follow the notification in your dashboard.
From there, click on Add payout information to get started.
For Canadian hosts
- Complete your personal information: Ensure your name, email address, and phone number are correct, and provide your home address.
- Enter your banking information: Submit the transit, institution, and account numbers in the relevant fields.
- Verify your identity with Stripe: Select the liveness option for immediate results by taking a photo of your ID and a selfie. Alternatively, verify your ID and address by submitting two documents and get results within 1-2 days.
Once all the steps above are completed, your account will be set up and ready to receive payouts.
For American hosts
- Select a banking institution.
- Connect to your institution's online banking for quick set up, or manually verify by submitting the routing and account numbers.
- Complete your personal information, including name, email address, phone number, and home address.
- When redirected to the Payout info section, click Edit beside your bank account, then Edit again in the Personal info section. Add the last four digits of your SSN as they will be required later.
Once all the steps above are completed, your account will be set up and ready to receive payouts.
If any of the information submitted is incorrect, incomplete, or could not be verified, you'll see a notification in your Payout info:
Click on Add information and follow the prompts to finish setting up your payout account.
Updating your payout account
If your banking information changes or was previously submitted incorrectly, you can update it at any time. Head to your account settings and click on Payout info, then Edit beside the current bank account on file.
Under Payout details, click on Edit and update the existing banking information as needed. You may be prompted to enter the previous account number to do so; if you no longer have access to it, you'll have the option to verify your identity with Stripe instead. Do not click on Add bank account, as this will add a second account which can cause issues or delays with future payouts.
For any questions or concerns, please contact our support team.