When you book an RV on RVezy, a service fee is included in your total booking cost. This fee helps support the platform and the services that make it easy to search, book, and manage your RV trip. This guide explains what the service fee is, how it’s calculated, and where you can see it before you book.

How the service fee works

The service fee is charged on each confirmed booking. It is calculated as a percentage of the booking subtotal, which includes the rental amount, preparation fee, delivery fee (if applicable), add-ons (if applicable), and roadside assistance. The percentage is determined by a number of factors, including lead time to the booking, RV availability, vehicle value, and trip duration.

Additional charges requested by the host after the trip, such as damage or mileage, are subject to a 5% transaction fee. This helps cover the costs of processing these transactions between you and the host.

Minimum service fee per night

RVezy applies a minimum service fee per night on rentals. This only applies if the calculated service fee on the rental amount falls below the minimum:

• Motorhomes: minimum of $15 per night
• Trailers: minimum of 10$ per night

For example, if you rent a motorhome and have a confirmed booking for $50/night for 3 nights, the percentage service fee of 20% applied is only $10, which is below the minimum. As such, the service fee would be $45 ($15/night x 3 nights).

What the service fee covers

The service fee helps support services and features that make booking and renting an RV easy and secure, including:

• Maintaining and improving the website and mobile app
• Providing direct customer support
• Managing bookings and secure payment processing
• Verifying hosts and RVs

The service fee allows RVezy to provide a trusted marketplace for both guests and hosts.

For any questions or concerns, please contact our support team.