Before a trip can begin, guests must complete a few mandatory requirements. These steps help keep both parties protected, ensure proper insurance coverage, and create a smooth start to every rental. As a host, understanding these requirements, and knowing where to check their status, helps you feel confident that the trip is ready to proceed.

You can view a guest’s progress at any time in the booking details page:

Account verification

Account verification is the first requirement guests must complete. This process confirms the guest’s identity and ensures they meet platform safety standards. Guests cannot move forward with the rental until verification is successfully approved.

If verification is still pending as the trip approaches, RVezy will contact the guest to provide assistance and send you a notification so you know the requirement is not yet complete.

Approved driver

If the guest plans to drive the motorhome or tow your trailer, each driver must be approved through RVezy’s verification process. Only approved drivers are covered under protection during the trip.

You can view approved drivers at any time within the booking details.

Rental agreement

Once account verification is complete and an approved driver has been added, the guest can sign the rental agreement. This document outlines important responsibilities, policies, and terms of the rental and must be signed before the trip begins.

Security deposit

The security deposit is automatically authorized 3 days before the trip start date. This authorization must succeed for the booking to remain active. If the deposit cannot be authorized, the guest will be notified and prompted to update their payment method.

As the host, you will also receive a warning if the deposit authorization is unsuccessful.

What happens if requirements are incomplete

These requirements are mandatory. If one or more are incomplete as the trip approaches:

• RVezy will contact the guest to remind them and offer assistance
• A warning email is sent to the host outlining outstanding items
• You should also communicate with your guest to encourage timely completion

Hosts should not release their RV if any requirement is still pending.

If the guest does not complete the required steps by the trip start date, RVezy reserves the right to cancel the booking and treat it as a guest cancellation, following the standard guest cancellation policy.

Helping ensure a smooth trip

Clear communication between you and your guest helps prevent last-minute delays. Reviewing the booking details page regularly allows you to track:

• Verification status
• Driver approvals
• Rental agreement completion
• Security deposit authorization

Once all requirements are complete, you can move forward confidently with the trip knowing everything is in order.

For any questions or concerns, please contact our support team.