If cancelled by the guest more than 30 days from the start date of rental:

The guest will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax. 

If cancelled by the guest between 30 days and 8 days from the start date of rental: 

The guest will be refunded 50% of the rental amount and will forfeit the RVezy service fee and its tax as well as the 2nd half of the rental amount. The host will receive a payout of 50% of the rental amount minus the RVezy service fee and its tax.

If cancelled by the guest 7 days or less from the start date of rental: 

The guest will forfeit the full rental amount as well as RVezy's service fee and its tax. The host will receive a payout of the full rental amount minus the RVezy service fee and its tax.

24-hour grace period

Guests are entitled to get a full refund if they cancel within 24 hours from the time the host accepts the booking. The host will not receive a payout.
The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
Please note that the 24-hour timeline is strict to the exact time the host accepts the booking.

How Are the Days in the Cancellation Policy Counted?

The cancellation policy operates on a 24-hour basis, calculated in 24-hour periods.

For example, if your booking starts on August 15th, the 7-day cancellation deadline begins on August 8th at 12:00 AM, giving you a full 7 days before your booking to cancel without penalty.

Host cancellations

If cancelled by the host at any time:

The full amount paid will be refunded to the guest, including all fees and taxes. 

You can view this article for more information on our host cancellation policy.

Add-ons, Cleaning fees, Insurance, & Roadside

In the event that a guest needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fees, delivery fees, insurance, and roadside fees, as well as the tax applied on those items will be refunded. 

Natural Disasters

If your trip is unable to take place due to a natural disaster (flood, forest fire, etc.), you have two options to proceed:

1. Contact the RV host to advise them of the situation and discuss the possibility of postponing your trip to a later date.
2. If your trip cannot be postponed and must be cancelled, the RV host will have to cancel the booking and contact RVezy for the cancellation penalties to be waived. As a guest, you will receive a full refund of all fees paid. 

If you require further assistance, please contact us.

What Happens if the RV Is Not as Advertised and I Want to Cancel?

If upon pickup you find the RV is not as advertised, follow these steps:

1. Document the RV's condition with photos and videos to demonstrate discrepancies.

2. Discuss your concerns with the host to see if they can accommodate you or address the issues.

3. Contact RVezy support to assess the situation and determine the next steps. These cases are addressed individually to reach a satisfactory resolution.

What happens if I cancel my booking by mistake?

If you have accidentally cancelled your booking and you still intend to rent this RV for your trip, you should immediately alert the RV host so they can make sure to keep your trip dates open in their calendar. You should then contact us so we can help you re-book the RV.

In the event that a payout has been issued to the host as per our cancellation policy, RVezy reserves the right to handle these situations on a case-by-case basis.

Please note that RVezy does not cancel bookings on behalf of users at their request. If a host or guest wishes to have a booking cancelled, they will need to log in to their account and cancel their booking through the booking details page. After clicking on the Cancel button, users will have to read and acknowledge the cancellation policy before confirming their decision to cancel the booking.

If you wish to modify a reservation, please DO NOT cancel the booking, as the above cancellation policy will apply. Instead, please contact us notifying us of the changes needed and we will do the necessary updates.