RVezy’s cancellation policy outlines how cancellations are handled for guests and the associated refund amounts based on when you cancel relative to your trip. It’s important to understand these terms before confirming your booking.

Guest cancellations

Cancel more than 30 days before the trip start date

• You'll forfeit RVezy's service fee and its tax.
• The host will not receive a payout.

Cancel between 30 and 8 days from the trip start date

• You'll forfeit 50% of the rental amount as well as RVezy's service fee and its tax. 
• The host will receive a payout of 50% of the rental amount, minus RVezy's service fee and its tax.

Cancel 7 days or less from the trip start date

• You'll forfeit 100% of the rental amount as well as RVezy's service fee and its tax.
• The host will receive a payout of 100% of the rental amount, minus RVezy's service fee and its tax.

24-hour grace period

You can receive a full refund if you cancel within 24 hours of the host accepting the booking and your payment is made. In this case, the host will not receive a payout.

This grace period only applies if your cancellation happens more than 24 hours before the trip start date. The 24-hour window is calculated strictly from the exact time the host accepted the booking and the payment was made.

What gets refunded and when

If you cancel a booking as a guest, no matter when, these items and the tax applied to them are refunded:

• Add-ons
• Preparation fee
• Delivery fee
• Protection plan

In addition, you may be refunded all or a portion of the rental amount, depending on where you fall in our cancellation policy. Refunds are issued to your original payment method; processing time will vary depending on your bank or credit card provider.

How cancellations are processed

Cancelling a booking must be done through your RVezy account. 

1. Head to your booking details.
2. Scroll down to Manage booking. 
3. Click Cancel booking.
4. Review the applicable policy and refund amount.
5. Select a cancellation reason.
6. Confirm your selection by clicking Cancel booking.

Once a booking is cancelled, it cannot be undone and the booking cannot be reinstated. Transactions will automatically be processed in accordance with our policy. 

Other types of cancellations

• Cancellations by hosts: if a host cancels a booking at any time, you'll receive a full refund, including fees and taxes. You can consult our host cancellation policy here.
• Natural disasters: if you believe your trip will be impacted by a natural disaster, consult our natural disasters cancellation policy for more detail.