It can happen to the best of hosts: Plans go wrong and you can't deliver everything your listing promised. If something gets in the way of your guest's experience, you can send them a refund directly through the RVezy platform during or after their rental by using the Send money feature.

When you can issue a refund

You can refund a guest for any amount up to your total payout while the trip is active or for up to 45 days after it ends. You may want to use the Send money feature when:

• You agree to return part of the rental amount
• You need to refund unused add-ons
• You want to resolve an issue during or after the trip

How to issue a refund

You can send a refund by using the Send money feature available on the booking details:

1. Access the booking from your inbox or the Bookings section of your account.
2. Scroll down to Manage booking.
3. Click on Send or request money.
4. Select Send money.
5. Enter the refund amount and reason.
6. Click Send money to confirm.

Once you send the money, the transaction is considered final. Always double-check the amount before sending it.

Note that RVezy's service fee and taxes do not apply to refunds issued with the Send money feature. The guest will receive the exact amount entered, and the same amount will be deducted from your payout.

How refunds are processed

RVezy processes refunds securely and completes the transaction on your behalf. Once you send money:

• The refunded amount is deducted from your payout.
  • If your payout has not already been issued, the amount will be adjusted accordingly.
  • If your payout has already been issued, all or a portion will be reversed according to the refund sent.
• The guest receives the refund through their original payment method within 3-5 business days.
• An automated message is sent in the RVezy chat noting the amount sent and the reason.

For any questions or concerns, please contact our support team.