RVezy's Payout Guarantee protects your rental income if your RV becomes undrivable due to damage during an RVezy rental. It covers lost income from canceled bookings with the guarantee added before damage, up to $5,000 per claim and $10,000 annually. A 10% fee applies, and claims must be approved by RVezy. The guarantee excludes non-RVezy rentals, cosmetic damage, maintenance issues, or bookings without prior guarantee. Claims require submitting an insurance claim and following RVezy's process.
RVezy's Payout Guarantee gives you extra piece of mind by helping you protect your earnings if your RV is returned damaged. This optional feature adds an extra layer of security so you feel confident hosting every trip.
What payout guarantee does
Payout guarantee helps cover your rental income if your RV is rendered undrivable, non-towable, or unsafe due to damages incurred during an RVezy rental. It ensures you still receive the payout for subsequent bookings that need to be cancelled while your RV awaits repairs. This support helps keep your rental income stable when unexpected issues occur.
Note that payout guarantee has a limit of $5,000 per claim and a maximum of $10,000 per year. Refer to section 9 of our terms of service for more information.
How payout guarantee works
You can opt in to payout guarantee directly from your listing, or on individual bookings once confirmed. Payout guarantee cannot be removed from a booking once added, even if the feature is turned off in your listing.
In your listing:
- Edit the listing you want to modify.
- Head to the Earn more section.
- Toggle on Payout Guarantee.
On a confirmed booking (available up to 72 hours before the trip starts):
- Access the booking details page.
- Scroll down to Manage booking.
- Click on Guarantee your payout.
- Confirm your selection by clicking Add payout guarantee.
Once enabled, an additional 10% service fee is applied to bookings with payout guarantee.
When payout guarantee applies
All of the below criteria must then be met in order to be eligible for payout guarantee:
- Lost rental income from an RVezy booking must be due to damages that occurred to the RV during a trip booked through RVezy only.
- Reason for cancellation(s) must be due to the RV being undrivable, non-towable, or unsafe to operate due to an accident.
- The insurance claim submitted to RVezy with regards to the damage must be validated and approved by our team.
- Any booking to be paid out in case of cancellation must have had the payout guarantee added to the booking before the date of damage.
- Any booking to be paid out in case of cancelation should fall within 90 days from the end date of the trip where the damages occurred.
The following scenarios are not covered under payout guarantee:
- Lost rental income from any other rental service, platform, or any rental conducted privately.
- Lost rental income from bookings canceled due to interior or cosmetic damages, or where add-ons are damaged.
- Lost rental income from bookings canceled due to problems related to or caused by maintenance, wear & tear, or mechanical issues.
- Any booking that did not include the payout guarantee before the damages occurred.
- Lost rental income from a claim that does not strictly follow RVezy’s resolution process as defined in our terms of service.
Receiving guaranteed payouts
The first step to get started is to submit an insurance claim on the booking during which the damage(s) occurred. Your assigned claims advisor will then contact you to review the claim and assess your upcoming confirmed bookings.
The claims advisor will determine whether payout guarantee applies based on the above criteria. If so, they will manage the cancellations and issue your guaranteed payout(s). Wait for the claims advisor to instruct you on the proper course of action; do not cancel the bookings yourself.
For any questions or concerns, please contact our support team.