As a host on our platform, we want to help reduce risks associated with renting out your RV by offering you a way to guarantee your payouts in the unlikely event your RV is damaged during a rental on our platform.
By adding RVezy's payout guarantee to your reservations, you can rest assured that you will receive payouts for those reservations even if they need to be canceled due to damages rendering your RV unsafe to be driven or towed.
You can decide if you want to automatically guarantee* all your new booking requests' payouts, by simply going to the "edit listing" page then to the section “earn more”. If you choose to toggle On the payout guarantee it means that all of the reservations you receive after toggling it On will have the payout guarantee automatically added, that way you won't need to add the payout guarantee to each individual reservation. All the existing reservations in your account will not be affected by the latest toggle setting.
Alternatively, you can guarantee* your reservation’s payout by using RVezy's latest App version or your desktop from the time you approve the booking request up until the security deposit is collected from your guest (72 hours before the trip start date) for an additional 10% on the booking value.
*Payout guarantees are non-removable once added to a reservation.
To guarantee your payout, go to the booking details and find the "manage booking" section, then select "guarantee your payout".
How can I tell if my payout is guaranteed?
To verify if you have guaranteed your payout on a certain reservation, go to your booking details and check the payout details. Guaranteed payouts will be identified with the additional shield logo located right next to your payout amount.
Moreover, if you open your payout details, you will also see a mention confirming that you have guaranteed your payout.
How the guaranteed payout works
In the unfortunate event that your RV becomes undrivable, non-towable, or unsafe to operate due to an accident that occurred during an RVezy rental, you will first need to open a claim to get started.
A dedicated customer success team member will then contact with you to revise your claim and assess the situation of your upcoming confirmed reservations.
If your claim is approved and you have upcoming reservations that meet the criteria to be eligible for a guaranteed payout, our team member will manage the cancellations and issue you your guaranteed payout*.
Make sure you do not cancel the reservations yourself. Please wait for the customer success team member to advise you on the next course of action.
*RVezy will compensate you for payouts up to $5,000 per claim, or a maximum of $10,000 per year.
What are the conditions to receive a guaranteed payout?
| Your reservation must meet all of the conditions listed below to be eligible for the guaranteed payout |
Your reservation will not be eligible for a guaranteed payout if any of the conditions below exist
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- Lost rental income from an RVezy reservation must be due to damages that occurred to the RV during a trip booked through RVezy only.
- Reason for cancellations must be due to the RV being undrivable, non-towable, or unsafe to operate due to an accident.
- The insurance claim submitted to RVezy with regards to the damage must be validated and approved by our team.
- Any reservation to be paid out in case of cancellation must have had the payout guarantee added to the reservation before the date of damage.
- Any reservation to be paid out in case of cancelation should fall within 90 days from the end date of the trip where the damages occurred.
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- Lost rental income from any other rental service, platform, or any rental conducted privately.
- Lost rental income from reservations canceled due to interior or cosmetic damages, or where add-ons are damaged.
- Lost rental income from reservations canceled due to problems related to or caused by maintenance, wear & tear, or mechanical issues.
- Any reservation that did not include the payout guarantee before the damages occurred.
- Lost rental income from a claim that does not strictly follow RVezy’s resolution process as defined in our terms of service.
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For more information related to the payout guarantee, refer to our terms of service. You can also view this blog post: RVezy Payout Guarantee: Is It for Me?
