At RVezy, trust and security form the foundation of our community, ensuring all users have a safe experience. We achieve this by verifying the identities of those who engage with RVezy.

Why we verify identity

Identity verification is crucial in maintaining a safe and trusted environment on RVezy by confirming the legitimacy of our users and minimizing fraudulent activities. This process involves submitting a government-issued ID and a selfie. Verified identities mean secure interactions and genuine transactions.

When to verify your identity

• Guests: Recommended at account creation; mandatory once an RV is reserved.
• Hosts: Must verify before your RV listing is published on the platform.

Accepted identification

Acceptable IDs include government-issued photo IDs like driver's licenses or passports. Temporary or paper licenses are not valid for verification.

How identity verification works

• Navigate to your Account settings or click on the verification notification in your dashboard.
• Ensure the phone number is correct and click Send verification text.
• Open the link sent to your phone number via SMS and confirm your account information.
• Allow camera access and follow the prompts:
  • Take a photo of the front and back of your driver's license.
  • Take a selfie.

You'll receive a confirmation email within a few minutes if your identity has been successfully verified. If your submission requires a manual review, you'll be contacted by our support team within 24 to 48 hours.

Privacy and security

Your information is encrypted and safeguarded under our Privacy Policy. Only essential information, like verification success, is shared; sensitive data remains private.

Troubleshooting tips

• Ensure you enter a mobile phone number and that it can receive text messages.
• Use a mobile device with a camera, like a smartphone or tablet.
• Allow camera access during photo capture; check your device settings if needed.
• Use proper lighting to avoid glares on your ID photo.
• Remove accessories that may obstruct your face, such as glasses or hats.

For assistance, you can watch our tutorial video or contact our support team.