As a host, you play an important role in helping guests plan their trips with confidence. Cancelling a confirmed booking should always be a last resort, as it can disrupt a guest’s travel plans and impact your hosting performance. This article explains how cancellations work and what to expect if you need to cancel.

When you can cancel a booking

Hosts can cancel a reservation when an unexpected issue makes the RV unavailable or unsafe for travel. Cancellations should only occur when absolutely necessary, for example:

• The RV becomes unsafe or unexpectedly requires repairs
• The RV is damaged by a previous guest
• Severe weather or conditions make the trip unsafe*

If you need to cancel, do so as soon as possible to give your guest time to rebook.

*Consult our natural disasters cancellation policy for more details.

How to cancel a confirmed booking

You can cancel directly from the booking details page:

1. Access the booking from your inbox or the Bookings section of your account.
2. Scroll down to Manage booking.
3. Click on Cancel booking.
4. Select the reason that best matches your situation.
5. Write a message to the guest explaining why you need to cancel.
6. Submit the cancellation.

The booking will be immediately cancelled and your guest will receive a full refund. The penalties outlined on the confirmation screen will also take effect.

Host cancellation fees

Your reliability as a host is an important part of the guest experience, and cancellations are taken seriously. For that reason, cancellation fees may apply when a host cancels a confirmed booking. Fees are deducted from your next payout.

• Normal bookings: $100 (USD/CAD)
• Instant bookings: $250 (USD/CAD)

Other penalties for cancelling

In addition to cancellation fees, the following penalties may apply:

• Automated review: A note may appear on your listing showing that you cancelled a booking.
• Calendar blocks: Your calendar may be blocked for the dates of the cancelled booking.
• Reduced search visibility: Frequent cancellations may lower your ranking in search results.
• Account action: Repeated cancellations may result in temporary suspension.

These measures help ensure that guests can trust the availability shown on the platform.

Requesting to remove penalties

Cancellation penalties can be removed in situations where the reason for cancellation is outside of your control, such as:

• Extenuating circumstances: Medical emergencies, natural disasters, or other documented emergencies.
• Damage rendering the RV unfit for the road: Mechanical issues, non-functional core components, or significant exterior damage.

If you believe a cancellation occurred under these circumstances, you can contact our support team and request that the penalties be removed. We reserve the right to request supporting documentation which will be evaluated to determine whether the penalties can be removed.

Avoiding cancellations

Reliable hosting starts with preparation. You can reduce cancellations by:

• Updating your calendar regularly.
• Ensuring the RV is serviced before peak travel seasons.
• Reviewing trip requests carefully before accepting.
• Allowing enough preparation time between bookings.
• Communicating promptly and clearly with guests.

If you think you may need to cancel

Contact the guest as soon as possible and explain the situation; early communication helps guests revise their plans and minimizes frustration. You can also reach out to our support team for guidance, especially if:

• The RV is suddenly unsafe
• You're dealing with unexpected repairs
• You're unsure whether cancellation is required.

For any questions or concerns, please contact our support team.