We celebrate that RVezy's hosts honour their bookings and support their guests.
Unfortunately, some actions, like host cancellations, can disrupt a guest's plans and break our community's trust. RVezy acknowledges that some cancellations are necessary and outside a host's control, but we also know that hosts can prevent the most common kinds of cancellations.
When an RVezy host cancels on a guest for preventable reasons - like accidentally double-booking or forgetting to block their calendar for personal use - guests lose confidence in the booking process and will look elsewhere for a rental RV.
When a guest books on another platform instead of booking with RVezy, it hurts all of our hosts and the RVezy community as a whole.
RVezy always looks for ways to support our hosts and guests, and the host cancellation policy is just one way we can continue supporting our community.
How the host cancellation policy works
Host cancellations are rare, but unfortunately, they happen. When a host cancels a confirmed booking or is responsible for a cancellation for preventable reasons, RVezy holds the right to collect fees to help absorb the costs of finding a replacement RV or imposing other penalties. These penalties and fees reflect the impact these preventable cancellations have on RVezy, our guests, and the broader host community as a whole.
The cancellation policy will not impact the host when that host has to cancel because of extenuating circumstances or specific and valid reasons beyond their control.
Cancellation fees
RVezy will impose a cancellation fee of USD/CAD$100, which we will use to offset the cost of finding your guest a replacement RV. RVezy typically withholds these fees from the host's next scheduled payout(s). In addition to the fees and penalties set out in this policy, hosts will not receive the payout for the cancelled booking.
Other penalties
In addition to the cancellation fees, RVezy will block the booking calendar from accepting another booking during the affected dates and will post an automated guest review on your listing to indicate the cancellation. This review has no impact on your overall rating. However, hosts who repeatedly cancel confirmed bookings without a valid reason may experience further penalties, such as suspending or removing your listing and account or lowering your listing in the search results. Please see our terms of service for more details.
Situations in which fees and penalties may not apply
At RVezy, we understand that canceling a booking may be out of your control and not preventable. In these situations, we will waive the cancellation fee and other penalties. For example, if a host cancels because of extenuating circumstances, such as guest concerns, or if the RV is unfit for the road because of an accident or damage preventing it from going on a trip.
If a host needs to cancel for the above reasons, the cancellation fee and other penalties will still apply. However, if your cancellation circumstances align with our terms of service, you may ask to have your case reviewed by a member of our support team.
Hosts who believe one of these situations applies will be required to contact our support team and provide documentation to support the cancellation. After evaluating the provided evidence, we will determine whether or not the cancellation will be penalty-free.
You can consult this article for more information: How can I apply to remove cancellation penalties?
Natural Disasters
If you have a confirmed booking with a guest that is impacted by a natural disaster (flood, forest fire, etc.), you have two options to proceed:
- Discuss the possibility of postponing the guest's trip to a later date.
- If their trip cannot be postponed and must be cancelled, this qualifies as an extenuating circumstance as per our policy. You will have to cancel the booking and contact RVezy for the cancellation penalties to be waived. The guest will receive a full refund of all fees paid.
