While cancellations by hosts are rare and some cancellations are beyond a host’s control, certain host cancellations can disrupt a guest's plans and break the trust within our community.
Under certain circumstances, if the host cancels a confirmed booking or is responsible for the cancellation under this policy, RVezy holds the right to impose fees and other penalties. This policy's fees and other penalties are intended to reflect the costs and other impacts these cancellations have on guests, the broader host community, and RVezy. We will waive the fees and penalties if the host cancels because of extenuating circumstances or certain valid reasons beyond their control.
Cancellation fees
RVezy will impose a cancellation fee of USD/CAD$100 which will be used to help the guest find a replacement RV.
Cancellation fees are typically withheld from the host's next scheduled payout(s). In addition to the fees and penalties set out in this policy, hosts will not receive the payout for the canceled reservation.
Other penalties
In addition to the cancellation fee, RVezy will prevent the host from accepting another reservation for the listing during the affected dates and post an automated guest review indicating the cancellation. This review has no impact on your overall rating.
Hosts who repeatedly abuse or cancel confirmed bookings without valid reasons may experience further penalties, which we explain in more detail in our terms of service. This may include having your listing or account suspended or removed and having your listing appear lower in the search results.
Situations in which fees and penalties may not apply
At RVezy, we understand that canceling a booking may be out of your control and not preventable. In these situations, we will waive the cancellation fee and other penalties. For example, if a host cancels because of extenuating circumstances, such as guest concerns, or if the RV is unfit for the road because of an accident or damage preventing it from going on a trip.
In the event a host needs to cancel for the reasons listed above, the cancellation fee and other penalties will still apply. However, you can apply for the situation to be reviewed by a member of our support team, and we will remove your fee and other penalties if your circumstances align with our terms of service.
Hosts who believe one of these situations applies will be required to contact our support team and provide documentation to support the cancellation. After evaluating the provided evidence, we will determine whether or not the cancellation will be penalty-free.
You can consult this article for more information: How can I apply to remove cancellation penalties?
