RVezy ensures the security of all transactions by requiring all bookings, payments, and communications to stay on the platform. The below guidelines protect both hosts and guests by ensuring transparency, security, and protection for all parties involved in the booking process.

By signing up on RVezy, you agree to abide by our terms and policies, which includes our terms of service. In order to protect our users, there are certain behaviours that are prohibited or strongly discouraged. Note that the below is not an exhaustive list.

Prohibited behaviours

Moving current, future, or repeat bookings off of RVezy

In accordance with section 3.5 of our terms of service, this includes:

• Asking or encouraging a host or guest to move current, future, or repeat bookings off of RVezy
• Including links that take people off of the RVezy platform in listing descriptions or in listing messages
• Offering or soliciting discounts to book off of RVezy
• Cancelling existing bookings to rebook off of RVezy

In the event of repeated or severe violations, we may suspend or permanently deactivate a user's listings or account.

Payment for any booking fee off of RVezy

It is prohibited to request, send, or receive payments outside of RVezy. In accordance with section 10 of our terms of service, all transactions related to a booking must be made through the RVezy platform to monitor and guarantee their legitimacy. This includes, but is not limited to, rental payments, payments for services such as delivery or add-ons, and post-booking charges.

Any service for which payment was made or received outside of RVezy will not be protected, and RVezy cannot be held responsible if any issues arise in relation to the payment or the service itself.

In the event of repeated or severe violations, we may suspend or permanently deactivate a user's listings or account.

Requiring guests to use other websites or apps

The goal of RVezy is to provide a cohesive and seamless user experience within its own ecosystem, ensuring that all interactions and transactions are conducted safely and efficiently. As such, it is prohibited to enforce the use of third-party applications for facilitating any aspect of the booking process, including managing reservations or communicating with guests.

Requiring guests to create additional accounts or engage with other apps complicates the booking experience and can compromise the platform's security measures.

In the event of repeated or severe violations, we may suspend or permanently deactivate a user's listings or account.

Discouraged behaviours

Communicating outside of the platform

All pre-booking discussions, inquiries, and arrangements must occur exclusively on the RVezy platform. Hosts are strictly prohibited from requesting guests to communicate through non-platform channels, such as phone calls or emails, before a booking is confirmed.

Once a booking is confirmed, hosts and guests can exchange phone numbers and email addresses to facilitate communication during the rental. However, it is strongly recommended to continue communicating through the RVezy platform to ensure all interactions are monitored and documented for safety and record-keeping.

Misusing a guest or host's contact information in ways that contravene our terms of service and privacy policy is strictly prohibited.

Off-platform agreements

RVezy strongly advises hosts and guests against entering into any off-platform agreements or signing additional contracts that are not part of the RVezy booking process.

Off-platform agreements are not covered by RVezy's terms of service and can pose risks to both hosts and guests. RVezy will not be involved in the fulfillment, enforcement, or resolution of such agreements.

If you choose to utilize an off-platform agreement or supplementary rental contract as a host, it must be disclosed in your listing description and made available to the guest prior to confirming the booking.

If a guest refuses to sign an off-platform agreement or contract that was provided after confirmation of their booking, RVezy will not enforce a guest cancellation. The onus will be on the host to cancel the booking, in accordance with our host cancellation policy.

If you have any questions or concerns, please contact our support team.