The security deposit is an essential part of renting an RV through RVezy, designed to protect both guests and hosts during a rental. This temporary hold on your credit card acts as a safeguard for potential damages or insurance claims, ensuring a smooth and secure experience for everyone involved.
Security Deposit
The security deposit is an amount set by the RV host for every rental. As a guest, the security deposit is a hold which will appear as an authorized transaction on your credit card 3 days before the start of your trip. The security deposit will only be collected in the event of an insurance claim to be used towards your selected deductible.
When is it Released?
RVezy will place an authorized hold on the amount of the security deposit for up to 7 days after the end of your trip. Once the 7 days have passed, the hold will be cancelled. At this time, the funds will be released and the transaction will be removed from your bank statement. Since the security deposit is only an authorization, most clients will not see a refund on their bank account. Instead, the transaction will disappear from their banking transactions altogether.
Interior Damage Claims
In most cases any interior damages sustained during the rental period are NOT covered by RVezy’s commercial insurance policy. However, RV hosts may submit additional charges to be collected from the guest. If the amount of the damage charges is greater than the amount of the security deposit and the host has qualified to use RVezy’s insurance, the host will be prompted to submit an insurance claim.
You can consult this article for more details on the process of submitting an insurance claim: What is the insurance claim process? Once the claim is opened, the host and the guest would then be contacted by our claims team for more details.
If the amount of the other requested fees (mileage, generator, and other) is more than the guest's security deposit, or if the amount of the damage charges is more than the guest's security deposit but the host is not qualified to use RVezy's insurance, the guest will be able to accept the charges and the additional amount will be charged to the credit card on file.
If the guest does not accept or dispute the requested fees within 48 business hours, they will be automatically charged to the card on file. If the guest disagrees with any additional fees requested by the host, they will be able to open a dispute.