RVezy offers comprehensive roadside assistance as part of our protection plans, ensuring peace of mind during your RV rental.

Coverage and exclusions

Roadside assistance coverage varies based on the protection plan selected by the guest. Coverage is provided by RVezy's roadside assistance partner, Access Roadside. Service timeline may vary depending on the guest's location and availability of service providers in the area.

RVezy's roadside assistance will not cover any incident where the RV is still drivable. The coverage only applies when the RV is stranded and deemed inoperable. If the RV is still drivable, the guest can continue with their trip and document any issues or damages with the host upon return.

If Access Roadside determines the requested service is not covered under the guest's protection plan, the service can still be rendered at the guest's expense.

Please be aware of the coverage exceptions in the following scenarios:

• Flat tires: Roadside assistance covers the cost of one replacement tire up to the amount set in the selected protection plan. Certain plans do not cover tire replacement.
• Windshields: Roadside assistance does not cover windshield fixes or repairs.
• Accommodation or cab fare over the amounts outlined in the protection plan is not covered by roadside assistance. Alternative arrangements that are not included in the roadside assistance coverage will also not be covered, such as trains, U-hauls, rental cars, etc.
• Prohibited travel areas: Roadside assistance coverage is void if the guest is travelling in any of the prohibited travel areas when the roadside incident occurs.

Procedure for RV breakdown

For guests

1. Ensure the RV and anyone involved is off the road and in a safe location.
2. Contact the host to report the issue and potentially receive troubleshooting support.
3. If the host is unable to assist, call Access Roadside at 1 (866) 227-2213.
4. Remain with the RV until repairs are completed. Do not leave the RV at the garage without written authorization from the host and RVezy.

For hosts

1. Attempt to troubleshoot with the guest, as some breakdowns may result from user error.
2. If troubleshooting is unsuccessful, instruct the guest to contact Access Roadside at 1 (866) 227-2213.
3. Maintain open communication with the guest to stay informed of the situation and provide any necessary support.

Repairs and reimbursement

Responsibility for repair costs depends on the cause of the breakdown:

• If the breakdown is due to mechanical failure or wear and tear:
  • The host is responsible for repair costs and retrieving the RV.
  • The guest will be responsible for their own transportation to return home.
  • The guest is entitled to a refund of unused nights caused by the breakdown in accordance with section 3.5 of our terms of service.
• If the breakdown is caused by the guest's action:
  • The guest is responsible for repair costs and any expenses for the host to retrieve the RV.
  • The guest will be responsible for their own transportation to return home.
  • There is no compensation for trip interruption, unless the premium protection plan was selected by the guest.

The garage will determine the cause of the breakdown and provide a report after inspection. Guests should keep RVezy and the host informed about next steps.

Payment for services

Guests will never be required to provide payment upfront for services covered by their protection plan and provided by Access Roadside. Depending on the protection plan selected, guests may be contacted by RVezy at a later date to discuss their financial responsibility for certain costs.

Arrangements for accommodations, such as hotels, taxis, and meals, will be at the guest's expense. Receipts can be submitted to roadside@rvezy.com to be reviewed for potential reimbursement in accordance with the selected protection plan.

You can contact our support team by email or by phone at 1 (855) 697-8399 if you have any further questions or concerns.