As a host, you'll be able to request additional fees from a guest from the trip start date up until 30 days from the last day of the trip. This can be for damages, mileage, generator usage, emptying the tanks, refueling the RV, etc. If the trip has not yet started, you cannot request additional fees, but you can make edits to the booking to include more add-ons.  

How to Request Additional Fees

1. Accessing the Booking: Log into your RVezy account, navigate to the booking, and scroll down to click "send or request money" under the "Manage your booking" section.
2. Sending a Request: Choose the "Request money" option in the window that opens.
3. Details and Evidence: On the request page, you can review results and photos from departure and return inspections (if completed) and view any add-ons. Enter the cost for each type of fee you’re requesting and provide a detailed explanation. It’s necessary to upload evidence, such as photos or receipts, to justify your request.

Notification and Approval Process

After you’ve filled out all of the fields and clicked on Request, the guest will be notified of your request. They’ll have 48 hours to review your request, and will have the option to either accept the fees or dispute them. 

If the guest accepts the fees, your payout will be issued and deposited within 3 to 5 business days.

Edit Request

Once you've requested additional fees from a guest, you're able to go back and edit or cancel your request. You can edit or cancel your request immediately after sending it, or at any point before the guest accepts your request. 

To edit, click the pending request at the top of the booking details page. You can click "edit" or "cancel" and follow the prompts to confirm the changes.

Disputes

If the guest disputes the fees, a member of our support team will be assigned to the dispute and will contact you within 1 to 2 business days. You’ll have up to 7 days after the dispute is opened to submit additional evidence, which you can do by accessing the booking in your account and clicking on the banner at the top of the page. 

After collecting evidence from both you and the guest, our support team will review it and provide a final resolution.