There may be times when you need to charge a guest for extra costs that were not included in the original booking. You can request additional fees directly through your booking details by using the Request money feature.

When you can request additional fees

You can use the Request money feature at any point during the trip and for up to 30 days after it ends. Common reasons include:

• Extra mileage or generator use
• Additional cleaning charges
• Propane or fuel refill
• Minor and interior damages

You should only request fees for which the guest is responsible and that can be clearly explained with documentation and photos.

How to request additional fees

You can request additional fees by using the Request money feature available on the booking details:

1. Access the booking from your inbox or the Bookings section of your account.
2. Scroll down to Manage booking.
3. Click on Send or request money.
4. Select Request money.
5. Enter the amounts you wish to request in the related fields. The total amount requested cannot exceed $5,000.
   • Generator charges: Only available for listings with an onboard generator amenity that do not offer unlimited usage. Charges should be based on the allowance set in your listing at the time of booking. Consult the inspection results above to view the generator hours at the start and end of the rental.
   • Mileage charges: Only available for listings that do not offer unlimited mileage. Charges should be based on the allowance set in your listing at the time of booking. Consult the inspection results above to view the odometer readings at the start and end of the rental.
   • Damage charges: Intended for interior damage or minor damage below the guest's deductible. If an amount beyond the guest's deductible is entered, you'll be prompted to submit an insurance claim. 
   • Other charges: Intended for miscellaneous charges that do not fall under one the above categories, such as propane or fuel refill, additional cleaning, emptying septic, etc.
6. Provide a detailed explanation for the requested fees.
7. Upload supporting documentation such as photos, receipts, estimates, etc. 
8. Submit the request.

Note that the amount requested will be subject to a 5% transaction fee and applicable taxes. This fee covers the cost of processing the associated transactions for you and the guest.

After additional fees are submitted

The guest will be notified of your request and will have 48 hours to accept or dispute the additional fees before they are automatically charged.

• If the guest accepts, you'll be notified and your payout will be issued.
• If the guest does not take action within 48 hours, the request will be processed and your payout will be issued.
• If the guest disputes the request, you'll be notified and a member of our team will contact you within 1-3 business days.

You can edit or cancel the request at any point before the guest takes action or is automatically charged.

• Access the booking and click on View Request at the top of the page.
• Click Edit to modify the requested fees and your explanation or to provide additional evidence.
• Click Cancel request to withdraw the additional fees.

How additional fees are processed

If the guest accepts the request or is automatically charged, RVezy will process the payment using the guest's payment method and will issue the funds to your payout account on file. You'll see the total amount issued to you in your payout details and your total payout amount will be updated accordingly.

For any questions or concerns, please contact our support team.