Congratulations on confirming your very first booking! This is an exciting milestone, and you might be curious about what comes next. To help you navigate the process smoothly, let's walk through the upcoming steps you should take to ensure everything goes perfectly from here on out.

Upon confirmation

The first thing you should do once the guest has made their payment and confirmed the booking is complete your rental agreement. 

At least two weeks before the start date

At this point, you should reach out to the guest to ensure that all of the rental details have been confirmed, including:

• The time and location of the pick-up
• Any add-ons they have selected
• The guest's towing equipment and vehicle if you own a trailer 

You should also make sure to print out a copy of the insurance certificate to give to the guests.

Two days before the start date

This is when you should start getting your RV ready for the guest. This can include:

• Cleaning and sanitizing your RV
• Ensuring all of the RV features are working properly (AC, generator, water tanks, slide-outs, awning, etc.) 
• Checking the levels of the propane, fuel, oil, brake fluid, power steering fluid, etc.
• Checking the tire alignment and pressure
• Ensuring all of the necessary equipment is in the RV 

By completing this a few days ahead of time, you will be sure to have enough time to fix any minor issues that may come up and put the finishing touches on your RV before the guest arrives.

On the start date

On the start date of the trip, make sure to complete the departure inspection and walkthrough of your RV with the guest. The inspection form will not be available without a completed rental agreement.

During the trip

While the guest is on their trip, it's important to check in and ensure things are running smoothly. If the guest has encountered any issues, be responsive and offer your assistance in troubleshooting or resolving them.

On the return date

When the guest brings back your RV on the return date, you'll want to complete the return inspection to assess any potential new damages and to make note of any required additional charges.

Within 7 days of the return date

After the trip has ended, you'll have 7 days to leave a review for the guest, and they will be able to do the same. Once the guest has submitted their review, you'll have 3 days to respond to it. 

 

Within 30 days of the return date

If needed, you can request additional fees from the guest or submit an insurance claim for up to 30 days after the trip has ended. 

For any questions or concerns, please contact our support team.