The RVezy Superhost program recognizes hosts who consistently deliver exceptional guest experiences. Superhosts maintain high standards in communication, reliability, and listing quality, helping guests feel confident when choosing their RV for a trip. This article explains how the program works and what it takes to earn and keep Superhost status.

How the Superhost program works

Superhost status is awarded to hosts who meet key performance metrics over a review period. These metrics reflect how reliably you respond to guests, how often you accept booking requests, and how consistently you follow through with confirmed trips. The program highlights hosts who go above and beyond to create smooth, safe, and enjoyable rental experiences.

Superhost status is assessed at the start of each month and will update automatically according to your metrics at that time. If you obtain Superhost status but your metrics then fall below the criteria over the course of the month, you will keep your Superhost status until the next assessment date.

Superhost requirements

Superhost status reflects consistency, not perfection. As long as you maintain strong performance overall, isolated issues will not necessarily remove your status.

To qualify for Superhost status, hosts must meet the following performance standards:

• Response rate of 90% or more: You must respond to booking requests and inquiries promptly. Timely communication helps guests plan their trips and builds trust in your listing.
• Acceptance rate of 75% or more: You should accept booking requests consistently. This shows reliability and helps guests feel confident when booking with you.
• At least 5 confirmed or completed bookings in the last 12 months*: Your account and listing must stay active. This ensures your performance metrics reflect recent hosting behaviour.
• No cancellations in the last 12 months: You must follow through with confirmed bookings. Avoiding host-initiated cancellations and ensuring your RV is ready on pickup day both help demonstrate dependable hosting standards.

*Completed bookings must have a guest rating of 4.5 stars or higher to be included.

What Superhost status means

Superhost status comes with several benefits:

• Badge on your listing: Your profile displays a Superhost badge, helping you stand out in search results and highlighting your commitment to great hosting.
• Access to instant book: Maximize your earnings and fill your calendar by allowing guests to confirm their bookings immediately. 
• Priority customer support: Jump to the front of the queue when reaching out to our support team.
• Free RVezy merch: Receive a $100 gift card to our merch store when you maintain your Superhost status for 6 continuous months.

How to maintain your Superhost status

You can keep your Superhost status by:

• Maintaining accurate availability on your calendar
• Responding to guests quickly
• Accepting requests that are a good fit for your RV
• Avoiding cancellations whenever possible
• Preparing your RV thoroughly before each trip
• Communicating clearly and professionally with guests

Consistency in these areas helps protect your Superhost standing and ensures great experiences for future guests.

If you lose Superhost status

If your performance falls below Superhost standards, your status will be removed during the next review period. You can continue hosting normally, and your status will be reassessed during the next monthly review. Once your performance improves and meets the criteria, you may regain Superhost status automatically.

For any questions or concerns, please contact our support team.