Maximizing your hosting success
Learn to boost your metrics and enhance visibility.
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How your hosting performance is measured
RVezy hosting performance metrics include response rate, acceptance rate, confirmed bookings, and cancellations. A response rate of 90%+ and acceptance rate of 75%+ within 24 hours are recommended for trust and Superhost status. Confirmed bookings require at least five completed or paid bookings in 12 months, while cancellations should be avoided. These metrics improve visibility, guest confidence, and booking opportunities.
Your hosting performance metrics help guests understand how reliable and responsive you are as a host. Strong performance increases trust, improves your visibility in search results, and leads to more booking opportunities. These metrics reflect how quickly you respond to guests, how consistently you accept booking requests, and how reliably you follow through with confirmed trips.
You can track your metrics and your overall performance through the Insights page in your RVezy account:
Response rate
Your response rate is the percentage of new booking requests and inquiries you respond to within 24 hours. It's calculated based on your last 15 booking requests. Guests value fast communication, so a strong response rate improves guest confidence and often leads to more successful bookings.
We recommend maintaining a response rate of 90% or more, especially to achieve Superhost status.
What counts as a response
Responding to a booking means taking one of the following actions within 24 hours:
- Replying to a guest's initial message
- Accepting or declining a booking request
- Sending a special offer
- Pre-approving an inquiry
Any type of message counts as a response, even a brief acknowledgement, as long as it's sent within 24 hours. By using the intro message template and setting it to send automatically, you can ensure nothing slips through the cracks.
What doesn't count as a response
If a guest withdraws their request before you reply, it does not affect your response rate. However, if the request expires because you didn't respond, it will negatively impact it.
Acceptance rate
Your acceptance rate is the percentage of new booking requests and inquiries you accept within 24 hours. It's calculated based on your last 15 booking requests. A strong acceptance rate shows guests that you're reliable and ready to host.
We recommend maintaining an acceptance rate of 75% or more, especially to achieve Superhost status.
What counts as an acceptance
Accepting a booking means taking one of the following actions within 24 hours:
- Accepting a booking request
- Sending a special offer
- Pre-approving an inquiry
Receiving an instant booking also counts as an acceptance.
What doesn't count as an acceptance
These do not count as acceptance and will lower your rate:
- Declining a booking request
- Allowing a request to expire without accepting or declining
The following will not affect your acceptance rate:
- A booking request is automatically declined because another request with overlapping dates was confirmed
- A booking request is withdrawn by the guest before you respond
- You receive an inquiry but do not pre-approve or send a special offer
Confirmed bookings
Confirmed bookings measures the number of bookings you received that were confirmed and/or completed in the last 12 months. To achieve Superhost status, a minimum of 5 confirmed/completed booking is required.
What counts as a confirmed booking
A confirmed booking includes:
- A completed booking that ended within the last 12 months with a minimum guest rating of 4.5 stars.
- A confirmed booking that was secured with a payment within the last 12 months.
A booking confirmed and then later cancelled by the guest will still count as a confirmed booking, as long as the guest cancelled after the 24-hour grace period passed.
Cancellations
Cancellations reflects the number of confirmed bookings you cancelled within the last 12 months. Cancellations where the penalties were removed will not count towards this metric.
To achieve Superhost status, you must not cancel any bookings.
For any questions or concerns, please contact our support team.
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About the RVezy Superhost program
The RVezy Superhost program recognizes hosts who maintain high standards in communication, reliability, and listing quality. To qualify, hosts must have a 90%+ response rate, 75%+ acceptance rate, at least 5 completed bookings with 4.5+ star ratings, and no cancellations in 12 months. Benefits include a badge, instant booking, priority support, and merch rewards. Maintaining status requires consistent availability, communication, and preparation. Status is reviewed monthly and can be regained if lost.
The RVezy Superhost program recognizes hosts who consistently deliver exceptional guest experiences. Superhosts maintain high standards in communication, reliability, and listing quality, helping guests feel confident when choosing their RV for a trip. This article explains how the program works and what it takes to earn and keep Superhost status.
How the Superhost program works
Superhost status is awarded to hosts who meet key performance metrics over a review period. These metrics reflect how reliably you respond to guests, how often you accept booking requests, and how consistently you follow through with confirmed trips. The program highlights hosts who go above and beyond to create smooth, safe, and enjoyable rental experiences.
Superhost status is assessed at the start of each month and will update automatically according to your metrics at that time. If you obtain Superhost status but your metrics then fall below the criteria over the course of the month, you will keep your Superhost status until the next assessment date.
Superhost requirements
Superhost status reflects consistency, not perfection. As long as you maintain strong performance overall, isolated issues will not necessarily remove your status.
To qualify for Superhost status, hosts must meet the following performance standards:
- Response rate of 90% or more: You must respond to booking requests and inquiries promptly. Timely communication helps guests plan their trips and builds trust in your listing.
- Acceptance rate of 75% or more: You should accept booking requests consistently. This shows reliability and helps guests feel confident when booking with you.
- At least 5 confirmed or completed bookings in the last 12 months*: Your account and listing must stay active. This ensures your performance metrics reflect recent hosting behaviour.
- No cancellations in the last 12 months: You must follow through with confirmed bookings. Avoiding host-initiated cancellations and ensuring your RV is ready on pickup day both help demonstrate dependable hosting standards.
*Completed bookings must have a guest rating of 4.5 stars or higher to be included.
What Superhost status means
Superhost status comes with several benefits:
- Badge on your listing: Your profile displays a Superhost badge, helping you stand out in search results and highlighting your commitment to great hosting.
- Access to instant book: Maximize your earnings and fill your calendar by allowing guests to confirm their bookings immediately.
- Priority customer support: Jump to the front of the queue when reaching out to our support team.
- Free RVezy merch: Receive a $100 gift card to our merch store when you maintain your Superhost status for 6 continuous months.
How to maintain your Superhost status
You can keep your Superhost status by:
- Maintaining accurate availability on your calendar
- Responding to guests quickly
- Accepting requests that are a good fit for your RV
- Avoiding cancellations whenever possible
- Preparing your RV thoroughly before each trip
- Communicating clearly and professionally with guests
Consistency in these areas helps protect your Superhost standing and ensures great experiences for future guests.
If you lose Superhost status
If your performance falls below Superhost standards, your status will be removed during the next review period. You can continue hosting normally, and your status will be reassessed during the next monthly review. Once your performance improves and meets the criteria, you may regain Superhost status automatically.
For any questions or concerns, please contact our support team.
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How to optimize your RV listing for search results
Optimizing your RV listing improves visibility and booking chances by providing complete, accurate details, high-quality photos, and updated rules. Maintain an accurate calendar, strong hosting performance, competitive pricing, and a well-maintained RV. Clear communication and regular listing updates enhance guest experience and search ranking.
Optimizing your listing helps guests find your RV more easily and increases your chances of receiving booking requests. Search results are influenced by the quality of your listing, how reliably you host, and how well your availability matches guest searches. This guide explains the key areas you can focus on to improve your visibility and attract more guests.
Complete and accurate listing details
Detailed, accurate information helps guests quickly determine whether your RV fits their needs.
Write a clear and appealing description
Highlight what makes your RV unique, including special features, ideal trip types, and anything that helps guests picture their experience. Keep your tone friendly and informative.
Add high-quality photos
Photos are one of the most important elements of your listing. Include bright, clear images of:
- The exterior of the RV
- The main living area
- Sleeping spaces
- Kitchen and bathroom areas
- Key features (e.g., awning, storage, appliances)
Photos should reflect the RV exactly as guests will see it.
Update your rules and requirements
Make sure towing requirements, driving experience, pet policy, mileage limits, and festival/event rules are up to date. Clear expectations help reduce mismatched booking requests.
Keep your calendar accurate
A well-maintained calendar helps ensure you appear in searches only when you’re truly available. This improves both your visibility and booking quality.
- Block dates when the RV is unavailable
- Keep your rental season updated
- Adjust minimum nights, prep time, and availability windows in your calendar settings as needed
Guests tend to skip listings that appear available but result in declined requests, so accuracy is essential.
Maintain strong hosting performance
Your performance metrics (response rate, acceptance rate, and reliability) impact where your listing appears in search results.
- Respond promptly: Fast responses help guests feel confident and directly improve your response rate.
- Accept when the trip is a good fit: High acceptance rates show consistency and make your listing more competitive.
- Avoid cancellations: Reliable hosting is one of the strongest factors influencing search visibility.
Set competitive pricing
Pricing that reflects your RV’s value and your local market helps attract more guests.
- Use seasonal pricing: Adjust your rates based on demand - higher during peak seasons and lower during quieter months.
- Review your competitors: Compare similar RVs in your area and adjust your pricing to stay competitive.
- Offer short stays when possible: Customizing minimum-night rules can help fill calendar gaps and attract more guests.
Keep your RV well-maintained
A clean, functional, and well-cared-for RV leads to positive guest experiences and better reviews—both of which improve search ranking.
- Perform regular inspections
- Address mechanical issues promptly
- Keep amenities in working order
High-quality guest experiences translate into stronger ratings and more bookings.
Communicate clearly with guests
Helpful, friendly, transparent communication sets the tone for a smooth rental.
- Answer questions promptly
- Provide clear pickup instructions
- Share expectations early
Clear communication often leads to higher ratings, which boost your listing’s visibility.
Update your listing regularly
Refreshing your listing from time to time keeps it accurate and can help reflect seasonal changes or improvements to your RV. Small updates help your listing stay relevant and appealing.
For any questions or concerns, please contact our support team.
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Understanding featured RV
Featured RV is an optional functionality that helps boost your listing by placing it at the top of the search results. By turning on this feature, you can receive up to 35% more booking requests.
Opting in or out
At the end of the listing creation process, new RV listings are automatically opted in to featured RV. If you don't want to use this feature, you can turn it off right away before completing your listing. Afterward, you can turn featured RV on or off at any time:
- Log in to your RVezy account.
- Navigate to your listings.
- Click Edit on the listing you want to update.
- Open the Earn more section.
- Use the toggle to opt in or out of featured RV.
How featured RV works
When featured RV is turned on, your listing will appear on the very first row of the search results for your area. This section rotates through eligible listings, so multiple hosts can benefit from the added visibility.
Not every featured listing can appear at the same time; only three listings are shown based on the search filters used by the guest and availability on a given day.
Additional service fee
Using the featured RV functionality comes with an extra service fee of 9% on all your bookings. Opting out of featured RV will only impact the service fee on new bookings received from that point onwards and does not apply retroactively to existing bookings.
Managing visibility
If you've turned on featured RV and want to see if your listing appears:
- Perform a search using dates when your RV is available and meets your minimum nights.
- Apply filters that match your RV type.
- Zoom the map into your local area to focus on your RV's location.
If you still don't see your listing:
- Confirm that featured RV is turned on in the Earn more section of your listing.
- Try again after 24 hours, since visibility can change daily.
Improving your overall visibility
Featured RV is only one part of how often your listing appears. Your general visibility in search results also depends on several other factors, such as listing quality and optimization. For more tips on improving your ranking and attracting more guests, see: How to optimize your RV listing for search results.
For any questions or concerns, please contact our support team.
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How to use Instant Book
Instant Book lets guests confirm a booking immediately without waiting for you to review and accept their request. It helps streamline the booking process and can increase your chances of receiving more reservations.
This feature is optional, and you can turn it on or off at any time. When it’s enabled, your RV is available for guests to book instantly as long as their trip meets your listing requirements.
Benefits of Instant Book
Instant Book is a valuable feature for hosts who want to fill up their calendar and maximize their earnings while saving time.
- Faster bookings: Confirm trips without having to approve each request.
- Increased listing views: Using Instant Book to process bookings positively affects your response rate, which can improve your listing's placement in overall search results. Guests can also narrow their search to Instant Book listings only by using the search filters.
- Attract serious guests: Listings with Instant Book are more popular with guests who want a fast way to secure their chosen RV and have already confirmed their trip plans.
Opting in or out
Reliability is key to being a great host, especially when using Instant Book. This feature is only available to hosts who have achieved Superhost status and to hosts who are meeting or exceeding host standards.
Instant Book can be turned on or off in your listing:
- Log in to your RVezy account.
- Navigate to your listings.
- Click Edit on the listing you want to update.
- Open the Earn more section.
- Use the toggle to opt in or out of Instant Book.
When guests can book instantly
Guests can instantly book any trip that meets your listing settings and rules. This includes:
- Availability based on your calendar.
- Minimum night requirements.
- Delivery parameters, if you offer delivery.
- Rental rules.
If a guest tries to book a trip that doesn't meet these requirements, they'll be prompted to send a regular booking request instead, which will require your approval.
How it works for you
When a guest books instantly, you'll receive a confirmed booking notification right away. Your booking details will appear in your dashboard, and you'll be able to message the guest, finalize logistics, and prepare for the trip.
Make sure to review the trip details and respond to the guest's message with a brief acknowledgment within 24 hours; consider using a message template to save time.
Cancelling an instant booking
You can cancel an instant booking within 24 hours without penalty. After 24 hours, you'll be subject to our host cancellation policy.
Using the pre-booking message
If you use Instant Book, we highly recommend setting up a customized pre-booking message. This message appears to guests at the moment they create their booking.
Use this message to share important details they should know right away, such as:
- Pick-up or delivery expectations
- Requirements for towable RVs
- House rules or important instructions
- Any next steps they need to follow
You can set up and edit this message anytime in your listing under Pre-booking message. Keeping it clear and helpful ensures guests understand what to expect as soon as they book.
When Instant Book isn't available
Guests won't be able to instantly book your RV if:
- Your calendar is blocked
- Their trip doesn't meet your listing requirements and rental rules
- The trip start date is in 3 days or less
Tools for success
To get the most out of Instant Book, consider the following:
- Keep your calendar up-to-date: Maintaining the accuracy of your availability is key to preventing cancellations. Use calendar settings and sync your calendar with other platforms to make this more efficient.
- Set your rental rules: Define your preferences for driving or towing preferences, festivals & events, cross-border travel, and pets.
- Use the pre-booking message: Share important information with guests upfront to set clear expectations.
For any questions or concerns, please contact our support team.