In response to COVID-19 protocols, RVezy has put in place a cancellation policy for users who booked an RV before March 14th, 2020 with travel dates before September 1st, 2020.
Users are eligible to move the booking to a future date or cancel the booking based on the following: All payments made towards a booking will be credited to your account in the form of credits. RVezy will top up the received credits with an additional 10%. This does not apply to new bookings made after March 14th, 2020. Those credits can be used towards any future booking within 24 months of the cancellation date.
This does not apply to bookings made from March 15th, 2020 (and onward) which are subject to the regular cancellation policy highlighted below.
RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners.
If cancelled by the Renter more than 30 days from the date of rental: The renter will receive a full refund of the deposit that was paid minus the RVezy service fee and its tax applied to the rental amount. The owner's calendar will be unblocked for those dates and they are free to accept another rental.
If cancelled by the Renter between 30 days and 8 days from the date of rental: The owner will receive 50% of the rental amount and the remainder will be refunded to the renter minus RVezy’s service fee and its tax applied to the rental amount. The owner’s calendar will be unblocked for those dates they are free to accept another rental.
If cancelled by the Renter 7 days or less from the date of rental: The full rental amount will be forfeited and forwarded to the RV owner minus the RVezy service fee and its tax. The owner’s calendar will be unblocked for those dates and they are free to accept another rental.
Add-ons, Cleaning Fees, Insurance, Roadside: In the event a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning, fee, insurance, and roadside charges, as well as the service fee and tax applied on those elements will be refunded.
If cancelled by the Owner at any time: The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout. In response to COVID-19 protocols owner cancellations will be treated the same as any other cancellation and the renter will be refunded in travel credits to be used at a future date.
24 hour Grace Period: If a renter submits a payment for a booking and needs to cancel within 24 hours of the original payment, the renter will receive a full refund, and the owner will not receive a payout.
Please note that the 24 hour timeline is strict to the exact time of the payment.