RVezy enforces a cancellation policy that ensures a fair and equitable process for both renters and owners.
Renter cancellations
If cancelled by the renter more than 30 days from the start date of rental:
The renter will receive a full refund* of the deposit that was paid minus the RVezy service fee and its tax.
If cancelled by the renter between 30 days and 8 days from the start date of rental:
The renter will be refunded* 50% of the rental amount and will forfeit the RVezy service fee and its tax as well as the 2nd half of the rental amount. The owner will receive a payout of 50% of the rental amount minus the RVezy service fee and its tax.
If cancelled by the renter 7 days or less from the start date of rental:
The renter will forfeit the full rental amount. The owner will receive a payout of the full rental amount minus the RVezy service fee and its tax.
24-hour grace period:
Renters are entitled to get a full refund* if they cancel within 24 hours of making the first payment. The owner will not receive a payout.
The above applies as long as the time of cancellation is more than 24 hours from the trip start date.
Please note that the 24-hour timeline is strict to the exact time of the first payment.
Owner cancellations
If cancelled by the owner at any time:
The full amount paid will be refunded to the renter, including all fees and taxes. The owner will not receive any payout. The position of the owner's RV listing in the search results will be impacted by the cancellation, and the trip dates of the cancelled booking may be blocked in the owner's calendar.
Add-ons, Cleaning fees, Insurance, & Roadside:
In the event that a renter needs to cancel a booking, regardless of where they fall within the cancellation policy, all add-ons, cleaning fees, insurance, and roadside fees, as well as the tax applied on those items will be refunded*.
Please note that RVezy does not cancel bookings on behalf of users. If an owner or renter wishes to have a booking cancelled, they will need to log in to their account and cancel their reservation through the booking details page. After clicking on the Cancel button, users will have to read and acknowledge the cancellation policy.
If you wish to modify a reservation, please DO NOT cancel the booking, as the above cancellation policy will apply. Instead, please contact us notifying us of the changes needed and we will do the necessary updates.
*REFUNDS: Once a refund is initiated, it will be received within 2 to 3 business days.
