When a dispute is opened, RVezy will request additional documentation to assist with the resolution process. Documents can range from inspection forms, additional photos, communication messages, receipts, estimates, etc., and should be sent to the email address that will be provided.
Completing the inspection and taking photos of the RV at the beginning and end of every rental is mandatory as per section 3.4 of the Terms of Service, and it is equally the owner's responsibility as much as it is the renter's.
Documenting the RV condition is important, as it can be used to protect yourself in the event of a dispute or claim.
As part of the inspection, both parties will need to take detailed photos and/or videos of the inside and outside of the RV before and after the rental: Taking additional detailed photos or videos to document the condition of the RV fully will protect oneself in the event of a dispute or claim.
It is recommended that the renter takes their own set of photos and/or videos for even better documentation to support their point of view about a dispute or claim.
The inspection at return will also need to be completed and signed by both the owner and the renter and is crucial, as any extra charges that might be added, such as damage charges, mileage, propane usage, late fees, etc., will be based on the information provided.
If you are using the App, the electronic inspection form will be available 24 hours before the trip start date.
It is advised for the owners to have a backup printed version if there are internet connection issues in the area of the RV handover. If you need to access the checklist hardcopy, please click here.
The quicker RVezy’s resolution team receives the necessary documentation, the faster a resolution can be made.
Please note that failure to provide the checklists may result in a dispute or claim to be void.
*Make sure that the rental agreement has been signed. If the rental agreement has not been completed, access will not be granted to the digital inspection form. in the event the forms are not completed, any dispute or claims to arise from a booking may be denied.