When a dispute is opened, RVezy will request additional documentation to assist with the resolution process. Documents can range from checklists, additional photos, communication messages, receipts, estimates, etc., and should be sent to the email address that will be provided.
Completing the checklist and taking photos of the RV at the beginning and end of every rental is mandatory as per section 3.4 of the Terms of Service, and it is equally the owner's responsibility as much as it is the renter's.
Documenting the RV condition is important, as it can be used to protect yourself in the event of a dispute or claim.
As part of the checklist, the owner will need to take detailed photos and/or videos of the inside and outside of the RV before and after the rental: Taking additional detailed photos or videos to document the condition of the RV fully will protect oneself in the event of a dispute or claim.
It is recommended that the renter takes their own set of photos and/or videos for even better documentation to support their point of view about a dispute or claim.
The pre-arrival section will need to be completed by the owner before the renter arrives, and the remaining departure section will have to be filled out and signed by both the owner and the renter.
The return section will also need to be completed and signed by both the owner and the renter and is crucial, as any extra charges that might be added, such as damage charges, mileage, propane usage, late fees, etc., will be based on the information provided.
For owners using the App, the electronic checklist will be available 24 hours before the start of the trip and should be filled out in the same order mentioned above.
It is advised for the owners to have a backup printed version if there are internet connection issues in the area of the RV handover. If you need to access the checklist hardcopy, please click here.
The quicker RVezy’s resolution team receives the necessary documentation, the faster a resolution can be made.
Please note that failure to provide the checklists may result in the dispute or claim to be void.