Once your RV booking is confirmed, you can start preparing for your trip with confidence. A confirmed booking means the host has accepted your request and your payment information has been successfully submitted. This guide explains what happens next, what information you’ll receive, and how to stay prepared leading up to your trip.

After your booking is confirmed

Once your payment has been secured and your booking is confirmed, you'll receive a confirmation email with your trip details. You can also view your booking at any time by logging in to your account. Take the time to review the payment schedule so you know when your next payments are due.

Next, make sure to complete the following:

• Verify your account 
• Add an approved driver
• Sign the rental agreement

These three steps are mandatory requirements and must be completed before the start of your trip. Doing so as soon as possible will prevent any issues down the line. You can view the outstanding requirements at the top of your booking details page:

At least two weeks before the start of your trip

At this point, you should reach out to the host to ensure all the rental details have been confirmed, including:

• Pickup or delivery logistics
• Towing equipment and vehicle, if renting a trailer
• Travel plans or itinerary
• Add-ons you may have selected

On the start date

When you meet with the host, make sure to complete the departure inspection and walkthrough of the RV. Familiarize yourself with any components or equipment you will need to operate during your trip. Ask any questions you may have so you feel comfortable using the RV.

During your trip

If any issues arise during your trip, communicate with your host promptly through the RVezy chat. They are your main point of contact and can assist you with troubleshooting issues or operating equipment. In the event of an accident or a roadside incident, consult this article for more information.

On the return date

Before returning the RV to the host:

• Empty the black and grey water tanks, unless otherwise agreed with the host.
• Clean the RV to ensure it's returned in the same condition as it was when you first took possession. This may include doing the dishes, throwing out garbage, sweeping the floors, wiping the countertops, etc. 
• Refill the fuel and propane tank(s), unless otherwise agreed with the host.

When you meet with the host for the return, complete the return inspection and note any new damage that may have occurred during your trip. If there is new damage, discuss it with the host and come to an agreement on any additional charges that may be necessary.

Within 7 days of the return date

After the trip has ended, you'll have 7 days to leave a review for the host. At the 7-day mark, your security deposit will be released, unless an insurance claim was submitted.

Within 30 days of the return date

If needed, the host may request additional fees from you or submit an insurance claim. You can also request a refund from the host.

For any questions or concerns, please contact our support team.