Booking requests and inquiries help you connect with guests who are interested in renting your RV. Responding quickly and clearly sets the tone for a smooth booking experience and helps guests feel confident in choosing your listing. Your response time also affects your visibility in the search results, so staying engaged is important

Booking requests

A booking request means a guest wants to reserve your RV for the dates shown. You can see details like trip dates, guest information, delivery destination, and the introductory message they included. You'll also see whether the guest has prepaid for the request or if they still need to submit their payment information.

You have 48 hours to accept or decline the request. Accepting within 24 hours will increase your acceptance rate.

Accepting a request

Accepting a prepaid booking request will confirm the booking and block the dates in your calendar. If the request was not prepaid, the guest will be prompted to submit their payment information to confirm the booking.

Before accepting, review the guest's message, their experience level, and whether the trip meets your rules and requirements.

Sending a special offer

If you need to adjust the booking terms before accepting, such as the price, dates, add-ons, or delivery, you can send a special offer to the guest.

Once the offer is sent, the guest will need to submit their payment information to confirm the booking.

Declining a request

Decline the request if the guest doesn't meet your rental rules, the trip doesn't work for your RV, or you have follow-up questions the guest can't answer right away. 

Responding quickly

You should respond to booking requests within 24 hours to maintain a strong response rate. Faster responses create a better guest experience while improving your hosting performance.

Inquiries

An inquiry is a question about your RV or availability. Guests may ask about trip ideas, towing requirements, pet policies, or other details before deciding to book.

Responding to inquiries does not reserve dates or obligate you to proceed with a booking. It's simply a conversation to help guests understand whether your RV is the right fit.

How to respond

Respond clearly within 24 hours and address the guest's questions directly. This helps build trust and encourages them to submit a booking request if the RV meets their needs.

If you want to move forward with the guest, you can pre-approve the inquiry by sending a special offer. The guest will then be prompted to submit their payment information to confirm the booking. It's not necessary to decline inquiries.

Tips for communicating with guests

Clear communication makes bookings smoother and sets expectations for both sides.

• Be friendly and welcoming: A warm tone helps guests feel comfortable asking questions.
• Share essential details early: Mention key rental rules, pickup times, or towing requirements. Consider using a message template to simplify this.
• Ask follow-up questions: If you need more details to evaluate the request, ask politely.
• Clarify anything uncertain: If a guest's travel plans or experience level is unclear, confirm before accepting.

Keeping your calendar up to date

Your calendar automatically blocks dates for confirmed bookings, but it's equally important to keep unavailable dates blocked manually or to utilize your calendar settings. An accurate calendar reduces requests that don't work for your schedule and helps ensure guests only reach out for dates you can accommodate.

For any questions or concerns, please contact our support team.