As a host, your performance is measured by four metrics which are made available to you in the RVezy app's homepage:
- Response rate
- Acceptance rate
- Confirmed bookings
- Cancellation rate
Response rate
Your response rate measures how quickly and consistently you respond to new requests and inquiries from guests. This will be made visible to guests when they are viewing your RV and in your profile.
How it works
As a new host, your response rate will default to 100% once you receive your first booking request. After that, your response rate will be updated and averaged when you receive a total of 5 booking requests to reflect how many of these 5 requests you responded to within 24 hours.
Over time, your response rate will keep updating based on the total booking requests you’ve received. Once you cross 15 booking requests, this metric will only be based on the last 15 booking requests you have received.
It is advisable that you maintain an average of 90%, especially if you want to reach the Superhost status.
What counts as a response:
Responding to a booking means taking one of the below actions within 24 hours:
- Responding to the guest’s initial message;
- Accepting the booking request;
- Sending a special offer OR pre-approving an inquiry by sending a special offer;
- Declining the booking request.
This metric does not take into account your responses to EZYmatch results.
You can improve your response rate by:
- Responding to new booking requests within 24 hours;
- Responding to new inquiries within 24 hours;
- Using the auto-intro message in your message templates.
Acceptance rate
Your acceptance rate measures the percentage of booking requests you’ve accepted, and unlike your response rate, this metric is not public on your listing.
How it works
As a new host, your acceptance rate will default to 100% once you receive your first booking request. After that, your acceptance rate will be updated and averaged when you receive a total of 5 booking requests to reflect how many of these 5 requests you have accepted within 48 hours.
Over time, your acceptance rate will keep updating based on the total booking requests you’ve received. Once you cross 15 booking requests, this metric will only be measured on the last 15 booking requests you have received.
It is advisable that you maintain an average of 75%, especially if you want to reach the Superhost status.
What counts as an acceptance:
An acceptance means taking one of the below actions within 48 hours:
- You accept a booking request;
- You receive an Instant booking;
- You send a special offer in response to a booking request or pre-approve an inquiry.
This metric does not take into account your responses to EZYmatch results.
You can improve your acceptance rate by:
- Accepting booking requests within 48 hours;
- Sending back a special offer or pre-approving an inquiry within 48 hours;
- Turning on Instant Book (if available in your account);
- Making sure your calendar availability is updated as well as taking advantage of any preferences and calendar options.
The following do not affect your acceptance rate:
- If a booking request is automatically declined because you accepted another request with overlapping dates;
- If a booking request is declined by the guest before you have a chance to accept it;
- If a guest sends you an inquiry and you don’t pre-approve it or send a special offer.
Confirmed bookings
Your confirmed bookings measures the number of bookings that have been confirmed and/or completed in the last 12 months.
In order to achieve Superhost status, you need to have a minimum of 5 confirmed bookings.
What counts in this metric:
A confirmed booking means that it was secured with a payment, and includes:
- Any completed booking that had a trip end date within the last 12 month AND that includes at least a 4.5 star rating from the guest;
- Any confirmed booking that was secured with a first payment within the last 12 months.
This metric takes into account confirmed bookings from EZYmatch results.
Cancellations
Your cancellations are based on the number of any confirmed (paid) bookings you canceled within the last 12 months.
It is advisable that you maintain 0 cancellations, especially if you want to reach the Superhost status.