Successful RV handovers rely on preparation and clear communication between hosts and guests. Here's how to navigate the key elements of the departure handover effectively.

Time and location

Hosts can specify pick-up and drop-off times in their listing, which are also displayed in the booking details. Both parties must adhere to agreed times unless changes are mutually agreed upon. Hosts should inform guests of any fees for early pick-up or late drop-off upfront for transparency.

Guests can access the RV's location through the booking voucher available in the booking documents. Hosts are expected to communicate any changes in the RV's location in a timely manner.

RV condition

Hosts are responsible for ensuring the RV is clean and ready, with full fuel and propane, empty waste tanks, and checked tires.

Approved drivers

Only approved drivers can collect the RV. Ensure that the approved driver is present at handover to avoid delays.

Departure inspection

Both parties must complete the departure inspection using the RVezy app. The inspection will note the RV's condition with photos, tank levels, and odometer readings.

Comprehensive RV walkthrough

Hosts should conduct a thorough walkthrough with their guests, demonstrating essential RV features like tank management, generator use, and awning operation.

Towing equipment

Hosts should provide details upfront about towing equipment and ensure guests have the correct gear for safe towing.

Guests should verify their vehicle's compatibility with the trailer's specs, including weight and hitch size. Consult the host for advice if uncertain.

By following these guidelines, hosts and guests can ensure a smooth and efficient handover process. For any questions or concerns, please contact our support team.