For every rental, a digital inspection form must be completed by both the host and the guest, on their respective phones through the RVezy mobile app, during the key exchange at the start and end of the trip. You can download the RVezy app by scanning the QR code below with your mobile device:
The purpose of the inspection is to document the condition of the RV at the start and end of the trip. It includes:
- Taking pictures of the exterior and interior of the RV
- Noting the level of the fuel tank
- Noting the level of the black and grey water tanks
- Noting the level of the propane tank
- Noting the generator usage
- Noting the odometer reading
- Noting any pre-existing damage (at the start of the trip) and any new damage (at the end of the trip)
This step is mandatory and crucial, as any extra charges that the host may add (such as mileage, propane usage, late fees, damages, etc.), as well as the submission of a dispute or claim at the end of the rental, will be based on the information provided in the inspections.
Make sure that the rental agreement has been signed before the start date, as the inspection will not be accessible if the rental agreement has not been completed. In the event the rental agreement and inspections are not completed, any dispute or claims arising from the booking may be denied.
Departure Inspection
The departure inspection can be accessed from the booking details page or the Home page on the RVezy app.
Before starting the inspection, you'll be prompted to verify the guest's driving license to ensure it matches the approved driver added to the booking:
The first step in the departure inspection will be to take photos of the exterior and interior of the RV, to document its condition at the start of the rental. If this is your first time completing a departure inspection, make sure to allow the RVezy app to access your camera in order to take these photos.
After taking these photos, you will also be able to note if there is any pre-existing damage to the RV. If so, check the box and provide a quick explanation of the damages. You should also take photos of the damaged area(s) to document it.
Then, you will be able to enter the reading of the odometer, fuel tank, and propane tank. For trailers, you will only have to note the level of the propane tank. You will be able to type in the odometer reading, and then use the sliding scales to enter the fuel and propane tanks levels. You'll also be prompted to take a photo of the black, grey, and fresh water tanks.
The very last step of the departure inspection will be to review a series of statements as well as sign your name. These statements will be different for the guest and the RV host.
Once you've signed your name, click on Complete Inspection, and your departure inspection will be completed!
Return Inspection
The return inspection will become available on the RVezy app on the last day of the trip. It can be accessed from the home page of the app or from the booking details page.
The first step in the return inspection is to take photos of the interior and exterior of the RV, to document its condition upon return. If this is your first time completing a return inspection, be sure to allow the RVezy app to access your camera.
If there are any new damages that occurred during the trip, you should also take photos of the damaged area(s) and then make note of the damage by ticking the box and entering a quick explanation of the damage.
On the next page, you will be able to enter the reading of the odometer, fuel tank, and propane tank. For trailers, you will only have to note the level of the propane tank. You will be able to type in the odometer reading, and then use the sliding scales to enter the fuel and propane tanks levels. You'll also be prompted to take a photo of the black, grey, and fresh water tanks.
The very last step of the return inspection will be to review a series of statements as well as sign your name. These statements will be different for the guest and the RV host.
Once you've signed your name, click on Complete Inspection, and your return inspection will be completed!
Please note that it is the responsibility of both the host and guest to provide the time and date stamped pictures of the departure and return condition of the RV in case these are requested during a dispute or insurance claim.