Get comprehensive RV insurance and roadside assistance for peace of mind.

• What does RVezy insurance cover?

  We understand that renting out your RV may come with certain risks and concerns of damages. For that reason, RVezy offers a commercial insurance policy to our hosts, at no additional cost.

  To apply for this coverage, head to the Insurance section of your listing and simply fill out the insurance application. If it's approved, you'll be all set! If it's not approved, you'll be prompted to contact our customer support team.

   

  Coverage

  For RVs registered in Canada

  Our insurance policy covers the following in Canada:

  • $2M Third Party Liability Coverage
  • Collision & Comprehensive
  • Physical Damages
  • Fire, Theft & Vandalism

  For RVs registered in the United States

  Our insurance policy covers the following in the United States:

  • $1M Third Party Liability Coverage
  • Collision & Comprehensive
  • Physical Damages
  • Fire, Theft & Vandalism

   

  Exceptions

  For RVs registered in Canada

  For hosts on the platform with an RV registered in Canada, our insurance coverage applies to all trailers registered in any of the Canadian provinces and territories.

  It also applies to motorhomes registered in the provinces of British Columbia, Alberta, Ontario, Quebec, New Brunswick, Prince Edward Island, Newfoundland, and Nova Scotia. If you own a motorhome registered outside of those provinces, you will be responsible as the RV host for having adequate insurance coverage on your motorhome for private rentals.

   

  For RVs registered in the United States

  RVs registered in any state are eligible to qualify for our insurance coverage.

   

  How does it work?

  Once your insurance application has been approved, every rental you have on RVezy will be covered by this policy. This coverage is mandatory for the guest, meaning they cannot remove it. It also applies automatically to make the process as worry-free as possible.

  Note that you should still have your own personal insurance policy to cover your RV while it's in your possession. As soon as your RV is on a rental, our commercial coverage will take over and protect your RV for the duration of the rental only.

   

  Requirements

  In order to qualify for RVezy's commercial coverage, your RV must meet the following conditions, among others.

  For RVs registered in Canada:

  • Motorhomes should not be older than 15 years when listed on the website**
  • Motorhomes must be valued at less than CAD $150,000
  • Trailers should not be older than 20 years when listed on the website**
  • Trailers must be valued at less than CAD $100,000
  • RVs should not be traveling in the prohibited travel areas

  For RVs registered in the United States:

  • Motorhomes should not be older than 15 years when listed on the website**
  • Motorhomes must be valued at less than USD $150,000
  • Trailers should not be older than 20 years when listed on the website**
  • Trailers must be valued at less than USD $100,000
  • RVs should not be traveling in the prohibited travel areas

  For more information about RVezy's insurance coverage, you can check the Insurance and Protection page.

  **Although RVezy does not allow new listings for RVs that exceed these age restrictions, existing listings exceeding the restrictions that are currently on the platform will still be covered by RVezy's insurance.

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• What is RVezy's policy regarding Burning Man bookings?

  Burning Man is an annual festival held in the Black Rock Desert in Nevada, where tens of thousands of participants gather to create and experience Black Rock City, a temporary metropolis formed by art, self-reliance, and radical inclusion.

  While this event brings together a global community of free spirits and creative minds, it's important to note that RVezy's insurance and roadside assistance does not cover RV rentals heading to the Burning Man festival. This article will explain why we have this policy in place, and what you need to know if you plan to attend the festival.

   

  Why is Burning Man not covered by RVezy’s insurance?

  Due to the unique environmental challenges and conditions at Burning Man, attending the festival puts RVs at higher risk compared to standard rental use. The following conditions make Burning Man a special case:

  1. Dust storms: The fine alkaline dust in the Black Rock Desert, called "playa dust", can cause severe damage to the mechanical and electronic components of an RV, which can lead to costly repairs.
  2. High temperatures: The intense desert heat can cause overheating, increased pressure on the RV's cooling system, and damage to the interior and exterior components.
  3. Lack of water and services: The absence of on-site water sources and the remote location make it difficult to clean and maintain RVs, increasing the risk of malfunction and damage.
  4. Increased wear and tear: The high number of participants and the lack of on-site services contribute to a faster rate of deterioration of RVs during the festival.
  5. Remote location: The Black Rock Desert is a remote location with limited roads and services. making roadside assistance difficult and time-consuming.

   

  How does this policy affect RVezy guests and hosts?

  RVezy does not allow rentals heading to the Burning Man festival. Any booking identified to be attending the festival will be cancelled by RVezy.

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• What happens if a guest gets in an accident or the RV sustains damages? (Roadside Incident)

  If you get in an accident while on your RV trip, you should first make sure that everyone involved is okay. You should then contact the host to notify them of the situation.

  Based on the type of collision, you may need to file a police report at the nearest police station and exchange contact information (driver's license number, name, phone number, etc.) with the third party involved. Detailed photos of the collision should be taken, and the date, time, and location of the incident should also be recorded. 

   

  If the RV is still drivable, you can continue with your trip. Once you've returned the RV to the host, you can complete the return inspection together, documenting the damages incurred. The host will then have to open an insurance claim on the booking.

   

  If the RV is not drivable;

  • Please call Access Roadside at 1-866-227-2213 and provide them with your booking number. You will also have to show them your roadside assistance certificate when they arrive at your location. Roadside is available 24/7 and is valid across Canada and the United States. The unit will need to be towed to the nearest garage, and the condition of the unit documented.
  • Remain with the vehicle under repairs are complete. You should notify RVezy and the host before leaving the RV at the nearest garage or making any repairs. It is prohibited to leave/abandon the RV without the express permission of your host and RVezy.
  • Guest are not permitted to complete their own repairs. To qualify for insurance coverage and/or applicable reimbursements, guests must contact Access Roadside to report an incident and find repair services. 

  At this point, your trip will be interrupted, and the host will need to open an insurance claim on the booking. A refund for trip interruption will only be available to guests who have selected the premium protection plan.

   

  As a guest, while the RV is in your care, custody, and control, you will be responsible for damage charges up to the deductible in the event of an insurance claim.

   

  If you require urgent help at any time, please call us at 1 (855) 697-8399.

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• What happens to the guest's security deposit when a claim is opened?

  Whenever a claim is opened on a booking, either by the host or by the guest, the guest's security deposit is charged and held until the case is resolved. The claim resolution process may require an additional charge to the guest, which would be deducted from their security deposit, and additional charges may be collected above and beyond the security deposit. For this reason, the security deposit is held for the duration of the claim process until its final resolution. 

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• When would the RV not be covered by RVezy's roadside assistance?

  RVezy's roadside assistance will not cover any incident where the RV is still drivable. The coverage only applies when the RV is stranded and deemed inoperable.

  If Access Roadside is called and it is concluded that a tow truck was not necessary, the guest will be responsible for the towing expenses.

   

  RVezy's roadside assistance also does not apply in the following situations:

  • Flat tires: Roadside assistance covers the cost to replace the tire up to the amount set in your selected protection plan. Certain plans do not cover tire replacement.
  • Windshields: Roadside assistance does not cover windshield fixes or repairs.
  • Accommodation or cab fare over the offered amounts is not covered by roadside assistance. Any alternate arrangements that are not included in the roadside assistance coverage will also not be covered (for example, trains, U-hauls, etc.)
  • Prohibited travel areas: If the guest is travelling in any of the restricted travel areas while a roadside incident occurs, the roadside assistance coverage will be void.

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• Where is RVezy's insurance coverage valid?

  RVezy's commercial insurance coverage is valid when your guests travel anywhere in Canada and/or the United States, with the exception of restricted and prohibited travel areas.

   

  As a guest, if you're planning on crossing the US-Canada border, you should make sure to notify the RV host and have the required documents in the RV.

   

  Note that RVezy's commercial insurance does not cover travel to Mexico.

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• Who is responsible for retrieving the RV if it breaks down?

  Depending on a variety of factors, such as the cause of the breakdown, the time required for the repairs, and the time remaining in the guest's trip, the guest or the host may be responsible for retrieving the RV and returning it to its original location.

   

  If repairs will take longer to be completed than the time remaining in the guest's trip

  In the event that the repair shop will not be able to complete the necessary repairs to the RV before the end of the guest's trip:

  • The guest will be responsible for the cost of their transportation back to their residence
  • The host will be responsible for the cost of the repairs as well as the cost to retrieve their RV
  • The host will reimburse the guest for any unused days caused by the breakdown, as per section 4.4 of the terms of service

  If the breakdown is caused by the guest, the guest will be authorized to leave the RV at the repair shop under the following conditions:

  • They will be responsible for their own transportation back to their residence
  • They will be responsible for the cost of the repairs as well as the costs required for the host to retrieve their RV
  • They will not be reimbursed for any unused days caused by the breakdown
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  If repairs are occurring in the middle of the guest's trip and will take a long time to be completed

  In the event that the necessary repairs are occurring in the middle of the guest's trip and that they will take a long time to be completed, the guest may be allowed to leave the RV at the repair shop under the following conditions:

  • The guest is able to find another RV or vehicle to continue their trip. At the end of their trip, they return the replacement vehicle and retrieve the host's RV to complete their trip and return it to the host
  • If the guest is unable to retrieve the host's RV at the end of their trip, they may be responsible for the costs necessary for the host to retrieve their RV, depending on the cause of the breakdown

  The guest should notify RVezy and the host regarding the next steps and, before leaving the RV or making any repairs.

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• What kind of insurance claims are not covered by RVezy's insurance?

  RVezy's commercial insurance does not cover the following claims:

  • Tire issues (guest's responsibility)
  • Interior damages (guest's responsibility)
  • Losses caused by mechanical failure (host's responsibility)
  • Losses caused by lack of maintenance or wear and tear (host's responsibility)

  RVezy's insurance only covers incidents that occur during the rental period while the RV is in the guest's possession or while the RV is being delivered by the host (only if delivery has been organized and paid for through the RVezy platform). 

  Moreover, RVezy's insurance does not cover claims resulting from incidents occurring in prohibited travel areas.

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• Are there any restricted or prohibited travel areas?

  RVezy’s insurance and roadside assistance do not cover claims or breakdowns resulting from incidents occurring in the following prohibited travel areas. RVezy provides only the mandated state or provincial minimum liability coverage for bookings that involve entering prohibited travel areas. Guests will be held fully responsible for any damages, cleaning, and/or subsequent repairs including any RV recovery costs from travel within these prohibited areas.

   

  Prohibited Travel Areas

  • Mexico
  • Logging and non-public roads
  • Inaccessible areas 
  • United States:
    • California: Death Valley (between May 1 and August 31)
    • Nevada: Burning Man Festival
    • Alaska
      • Denali Highway
      • Dalton Highway (Hwy 11) between Coldfoot and Prudhoe Bay, McCarthy Road between Chitina and McCarthy
  • Canada:
    • Yukon: North Canol Highway
    • British Columbia: Aishihik Lake Road between Dease Lake and Telegraph Creek

  Restricted Travel Areas

  Authorization must be obtained from RVezy to travel in the Yukon*, Northwest Territories, Nunavut, and Alaska. 

  *If an RV is listed in British Columbia and the RV host is insured through ICBC, guests only need to obtain authorization for travel to the Yukon from the host and not from RVezy.

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• Who is responsible for damage to tires, awnings, and windshields?

  Guests are liable for any damages to windshields, tires, and awnings that may occur during the rental period. Awning and windshield damage may still be covered by RVezy's insurance if the amount of the repairs exceeds the guest's selected deductible. 

  As part of the departure inspection, the guest is responsible for checking the condition of the tires to ensure there are no pre-existing issues. Tire issues, including the cost of the replacement tire(s) and any labor fees associated with the replacement of the tire(s), are the sole responsibility of the guest.

  As part of the departure inspection, the guest must also ensure they are familiar with how to operate the awning. Damages to the awning resulting from user error or weather conditions such as rain, wind, or snow are the guest's sole responsibility. 

  Please note that it is the responsibility of both the host and guest to provide the time and date stamped evidence of the departure and return condition of the RV in case these are requested during a dispute or insurance claim. 

  For more information pertaining to guest liability, please refer to section 4.2 of the Terms of Service.

   

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• Who is responsible for the cost of repairs in the event of a breakdown?

  Depending on the situation, it may be unclear what exactly caused the breakdown, and the responsibility will be determined by the evidence provided. 

  If it is not clear whether the damage was caused by a mechanical issue, wear and tear, or another reason, the repair shop where the RV was towed will need to inspect the RV and determine the cause of the breakdown. The shop will be able to assess what happened and provide an explanation and cause for the breakdown in a report. 

  For breakdowns caused by mechanical failure or wear and tear, the host will be responsible for the cost of the repairs. They will also be responsible for retrieving their RV from the repair shop in case the guest is unable to do so.

  For breakdowns caused by the guest's actions, the guest will be responsible for the cost of the repairs. They will also be responsible for covering the RV host's costs to retrieve the RV, in case the guest is unable to do so.

  The guest should notify RVezy and the host regarding the next steps and, before leaving the RV or making any repairs.

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• What happens if the rental agreement or inspection were not completed?

  The rental agreement as well as the departure and return inspections are mandatory and must be completed for every rental. Failure to complete one or both of these steps may result in any dispute or claim arising from the rental being denied.

   

  Rental agreement

  RVezy's rental agreement is a mandatory contract to be completed that is intended to simplify the rental process by making the host and the guest's responsibilities as clear as possible.

  This agreement must be signed and completed by both parties before the start of the trip. If it is not completed, the departure inspection will not be made available on the RVezy app. 

   

  Departure and return inspections

  As part of the rental process, RVezy provides a digital inspection form that must be completed on the RVezy app at the start and end of the trip by both the host and the guest. This step is mandatory as per section 3.5 of our terms of service. 

  During the inspection, both parties will have to document the condition of the RV before and after the trip. If a dispute or insurance claim is opened on the booking, these inspections are then used as supporting evidence to assist the process.

  Please note that it is the responsibility of both the host and guest to provide the time and date stamped evidence of the departure and return condition of the RV in case these are requested during a dispute or insurance claim.

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• Who is responsible if a collision occurs during the delivery of the RV?

  As a host, if you are delivering your RV to the guest and a collision or damages occur and you qualify to use RVezy's insurance, you can decide whether you would like to go through RVezy's insurance or your personal insurance to file a claim.

  If you decide to file a claim through RVezy for the incident/damages, you will be responsible for a deductible of $1,000.

  Please note that RVezy can only provide insurance coverage for deliveries that are organized and paid for through the platform.

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• Will the guest be compensated for the unused days caused by a breakdown?

  The guest may be entitled to a partial refund depending on the circumstances of the breakdown.

   

  If the breakdown was caused by the guest

  The guest will not be reimbursed for any unused days and will be responsible for both the cost of repairs and the costs incurred by the host to retrieve their RV.

   

  If the breakdown was not caused by the guest

  The guest will be reimbursed for the unused days as per section 4.4 of the terms of service. 

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• Who is responsible for damages resulting from an act of God?

  By taking possession of the RV, the guest assumes responsibility for the condition of the RV at its present state and is solely responsible for any damages that may occur during the rental period, as per section 4.2 of the terms of service.

  This responsibility includes damages resulting from an act of God such as weather conditions or damages caused by a third party. 

  In case any of the above occurs, if the RV is covered by RVezy's insurance, the RV host will need to open a claim and our insurance will then determine the level of responsibility of the guest.

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• Can the host use RVezy's roadside assistance if an incident occurs while they are delivering the RV?

  RVezy's roadside assistance covers the RV for the full duration of the rental period. If you are delivering your RV to a guest and require assistance due to a breakdown or another roadside issue, you can contact Access Roadside and benefit from RVezy's roadside assistance coverage. 

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• Can RVezy's roadside assistance tow the RV back to the host’s house?

  RVezy's roadside assistance cannot tow the RV back to the host's house. The tow truck dispatched by Access Roadside can only bring the RV to the garage closest to the area where the breakdown has occurred. 

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