Essential tips for inspections, reviews, and managing the rental process.

• Everything you need to know about RV holding tanks

  RV holding tanks are an essential part of any RV adventure, managing waste and water so you can enjoy a comfortable, self-contained trip. Whether you're new to RVing or looking to brush up on the basics, understanding your RV's holding tanks is key to ensuring smooth travels. In this guide, we’ll break down the three main types of holding tanks—freshwater, gray water, and black water—and provide tips for maintaining them to keep your RV running efficiently and odor-free. Let’s dive into the essentials and help you feel confident on the road!

   

  What are RV holding tank monitors?

  Holding tank monitors use a series of lights or a digital display to show the fluid level inside each holding tank. The most common types of tanks monitored are freshwater, gray water (from sinks and showers), and black water (from toilets).

   

  Identify the location of the holding tank monitor

  The location of the holding tank monitor will differ from one RV to another, but more than likely, you'll find it somewhere on the wall next to or near the cab or entry door. The tank monitor might stand alone or be integrated into the RV's master control panel. Look for labels or icons showing which holding tanks the panel monitors

  Having trouble locating the tank monitor? Documenting the tank levels before and after your trip is now part of the departure and return inspection. Ask your RVezy host to show you where the tank monitor is located and how to read the digital or illuminated light display.

  
  Sample images of the most common RV tank monitors
  

  Sea Level Tank Monitor with water pump

  

  Holding tank monitor app

  

  RV tank monitor

  

  Firefly tank monitor

  
  Reading an RV tank monitor

  Once you locate the RV tank monitor, look for a series of indicators corresponding to each of the RV's tanks. Each tank will have its own indicator or set of indicators. The indicators are usually labeled or color-coded. Common labels include "E" for empty, "F" for full, and intermediate labels such as "1/3," "2/3," or "3/4" to show various levels in between. Some systems may also use color-coded LEDs or a numeric display.

  • Activating the tank monitor. Depending on the system, you may need to press a button or toggle a switch to activate the tank monitor. This step may not be necessary for some RVs with automatic monitoring systems.
  • Checking the tank levels. Once you activate the tank monitor, observe the indicators for each tank. The corresponding lights, numbers, or labels will show each tank's current level.
    • Pro tip: You may have an inconsistent reading if the RV is not level. Ensure the RV is level when you're checking the status of the holding tanks, filling your freshwater tank, or dumping your black and gray tanks.
  • Interpreting the readings. Determine the status of each tank using the labels or color codes. For example, if the freshwater tank indicator shows "3/4," the tank is approximately three-quarters full. If the black water tank indicator shows "F," it indicates that the tank is full and needs emptying.
  • Taking action. Based on the tank readings, decide whether or not you'll need to dump or refill your tanks.
    • Black and gray tanks. Avoid overflowing your tanks by dumping the black and gray tanks when the monitor indicates full or nearly full, and refrain from using them until they're empty again.
      • Pro tip: Avoid stinky sewer hoses by dumping your black tank first, followed by the gray tank. The gray water will help flush out any black tank residue left in the hose.
    • Freshwater tank. Refill your freshwater tank when the monitor indicates empty or nearly empty. If you're bypassing the freshwater tank and using city water, you won't need to refill the tank unless you plan on camping somewhere without water hookups.

  
  Remember to regularly check your tank levels to prevent any potential issues related to empty or overflowed tanks.

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• I'm a guest, what should I expect once I have a confirmed booking?

  Congratulations! Now that you've confirmed your RV rental, you may be wondering what are your next steps.

   

  After your booking is confirmed

  Once you've made your payment to confirm your booking, make sure you're aware of the automated payment schedule for your next payments. You can see when your next payment will be due by accessing your booking through Trips >  selecting your booking, and looking under the Payment Details section.

   

  If you haven't already, you should also verify your account. When doing so, you'll have the option to simply verify your account, or to verify your account and add yourself as an approved driver at the same time. You can read more about this process here.

  Please note that an approved driver is required on every booking for insurance and security purposes, even if the RV will be delivered by the host.

   

  Once your account has been verified, you'll also have access to complete and sign your rental agreement. This is a mandatory step that must be completed before you start your trip.

  
  
  Two weeks before the start of your trip

  At this point, you should reach out to the RV host to reconfirm the details surrounding your trip and their RV, including:

  • The time and location at which you can collect and return the RV.
  • If you're towing a trailer, confirm the towing requirements for the trailer to ensure you have the right towing vehicle and equipment (i.e. ball size, connector, weight distribution bars, brake controller, etc.).
  • Any other questions you might have about the RV (how to operate it, what's included, etc.).

   

  At the start of your trip

  When you meet with the host to collect the RV:

  • Walk around the RV with the host to review any pre-existing damage and familiarize yourself with any components/equipment you will need to operate during your trip (i.e. opening and closing the awning, operating the generator or AC, etc.)
  • Complete the departure inspection on the RVezy app and take pictures of the interior and exterior of the RV with the host. This is a mandatory step that will assist in the event of an insurance claim or a dispute.
  • Ask any questions you may have so you feel comfortable safely operating the RV during your trip. This can include operating the slide-outs or the generator, emptying the grey and black water tanks, turning the AC on and off, etc.
  • Confirm the time and location at which you must return the RV with the host.

   

  During your trip

  If any issues arise during your trip, such as a roadside incident, an accident, or problems with a specific part of the RV, be sure to communicate this to your host. The host should be your main point of contact during your trip and will be able to assist you with any issues related to their RV.

  
  At the end of your trip

  Before leaving your campsite:

  • Fully empty the black and grey water tanks (if required by the host).
  • Clean the RV to ensure it's returned in the same condition as it was when you collected it.
    • This may include doing the dishes, throwing out the trash, sweeping the floor and wiping the countertops, etc.
    • If you have paid a cleaning fee, you are still required to clean the RV.

  When returning the RV to the host:

  • Walk around the RV to identify any new damages or issues with the RV.
  • Complete the return inspection on the RVezy app and take pictures of the interior and exterior of the RV with the host. This is a mandatory step that will assist in the event of an insurance claim or a dispute.
  • If any new damage is found, discuss it with the host and come to an agreement on any additional charges that may be necessary.

  Once you've returned the RV to the host and completed the return inspection, you will have the opportunity to leave a review. You can read this article for more information on this process.
  
  

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• Where should guests review their RVezy bookings and provide feedback?

  Guests and hosts are required to review their RVezy bookings and provide feedback directly on RVezy's platform. We value the opinions and experiences of our users, and by sharing feedback on our platform, you contribute to maintaining a transparent and reliable community for all RV enthusiasts.

   

  Reviews and feedback regarding a booking should be submitted exclusively on RVezy's platform. This ensures that your insights are accessible to other users within our community, allowing them to make informed decisions when booking RVs.

   

  Your feedback plays a vital role in helping us continually improve our platform and services. By providing honest and detailed reviews, you contribute to enhancing the overall RVezy experience for both hosts and future guests. We encourage you to highlight both positive aspects and any areas for improvement in your reviews.

   

  RVezy values the feedback of our users and takes it into account when making decisions and implementing changes to enhance our platform. Your reviews help us understand your needs and preferences, allowing us to create a better RV rental experience for everyone involved.

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• What procedure should the guest follow if the RV breaks down during the trip?

  If you are currently on a rental and the RV you have rented breaks down, the first step will be to contact the RV host to inform them of the situation and try to troubleshoot the issue. If the issue cannot be resolved, you should then make sure that the RV is off the road and in a safe location. 

  Next, you can call Access Roadside at 1-866-227 2213 and they will be able to tow the RV to the nearest garage. There, a technician will be able to determine the cause of the breakdown as well as the timeline for the necessary repairs. 

   

  As the guest, you are responsible for the safe return of the RV to its host, as per section 4.2 of the terms of service.

  Therefore, you are expected to wait a reasonable amount of time for the repairs to be completed. This timeline will depend on many factors such as the remaining length of the booking as well as your itinerary.

  Generally, you are expected to wait a minimum of 48 hours for the repairs to be completed, however, this period may vary. These situations are treated on a case-by-case basis and RVezy should be contacted at 1 (855) 697-8399 for guidance. 

  The guest should notify RVezy and the host regarding the next steps and before leaving the RV or making any repairs.

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• What should I do if something is damaged during my trip?

  In the event that any damages occur to the RV during your trip, you should first contact the host to notify them of the damage. 

  You should then contact RVezy before taking action regarding any repairs or before ending the trip early because of the damage.

  Make sure to thoroughly document the damage by taking photos and videos, as these will be relevant in the event that a dispute or insurance claim is opened on the booking. 

  If you were required to pay for any repairs during your rental, keep your receipts, as these should be submitted to our support team during the resolution process.

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• Do I have to pay extra for the mileage/kilometres driven during my trip?

  For motorhomes, RV hosts have the ability to choose how many kilometers or miles they want to include in the rental. When viewing a listing, you can see the milage included by scrolling to the rates section. This price is also included in the price details section. 

   

   

   

  Some hosts choose to offer unlimited mileage, which will also be visible in the price breakdown:

   

  

   

  During the departure and return inspections, both yourself and the host will make note of the odometer reading to calculate if any overage charges are due after your trip.

  If so, the host will be able to request additional fees for up to 30 days after the trip has ended. You’ll be able to review this request and either accept or dispute it. Note that these fees are subject to a 5% transaction fee.

   

  Please note that the kilometre/mile allowance is calculated per day and not per night. If you are renting an RV for 3 nights and 4 days, and the mileage limit is 100 miles per day, you will be allotted a total of 400 miles for your trip. Any miles traveled over this amount will be subject to the charge as per your booking invoice.

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