Payments, Fees, and Taxes
Understand host payments, applicable fees, and tax-related details.
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How can I guarantee my rental payout?
As an RVezy host, ensuring consistent rental income is crucial. The Payout Guarantee offers peace of mind by safeguarding your earnings if your RV becomes undrivable, non-towable, or unsafe due to damages during a rental.
In This Article:
- What is the Payout Guarantee?
- Why Should You Use the Payout Guarantee?
- How to Enable the Payout Guarantee
- Identifying Guaranteed Payouts
- How the guaranteed payout works
- What are the conditions to receive a guaranteed payout?
What is the Payout Guarantee?
The Payout Guarantee ensures you receive payouts for reservations canceled due to your RV being rendered undrivable, non-towable, or unsafe from damages incurred during an RVezy rental.
Why Should You Use the Payout Guarantee?
The Payout Guarantee provides peace of mind by protecting your income if your RV becomes unusable due to accidental damage during a rental. It minimizes financial disruptions, ensures steady earnings, and helps you focus on delivering great guest experiences. This added security can also make your listing more appealing to renters.
How to Enable the Payout Guarantee
You can activate the Payout Guarantee either automatically for all new bookings or manually for individual reservations. Please note: Opting into this feature adds an additional 10% service fee to your bookings. Payout guarantees are non-removable once added to a reservation.
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Automatic Activation for All New Bookings:
- Navigate to the "Edit Listing" page.
- Go to the "Earn More" section.
- Toggle on the Payout Guarantee option.
Note: This setting applies only to new reservations received after activation; existing bookings remain unaffected.
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Manual Activation for Individual Reservations:
- After approving a booking request, access the booking details.
- In the "Manage Booking" section, select "Guarantee Your Payout."
Note: This option is available until the guest's security deposit is collected (72 hours before the trip start date). Once added, the Payout Guarantee cannot be removed from a reservation.
Identifying Guaranteed Payouts
To confirm if a reservation has the Payout Guarantee:
- Go to the booking details.
- Check the payout details for a shield icon next to the payout amount.
- Open the payout details to see a confirmation message indicating the payout is guaranteed.
How the guaranteed payout works
In the unfortunate event that your RV becomes undrivable, non-towable, or unsafe to operate due to an accident that occurred during an RVezy rental, you will first need to open a claim to get started.
A dedicated claims advisor will then contact with you to review your claim and assess your upcoming confirmed reservations.If your claim is approved and you have upcoming reservations that meet the criteria to be eligible for a guaranteed payout, our team member will manage the cancellations and issue your guaranteed payout*.
Make sure you do not cancel the reservations yourself. Please wait for the claims advisor to instruct you on the course of action.*RVezy will compensate you for payouts up to $5,000 per claim, or a maximum of $10,000 per year.
What are the conditions to receive a guaranteed payout?
Your reservation must meet all of the conditions listed below to be eligible for the guaranteed payout The following scenarios are not covered under the guaranteed payout program
- Lost rental income from an RVezy reservation must be due to damages that occurred to the RV during a trip booked through RVezy only.
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Reason for cancellations must be due to the RV being undrivable, non-towable, or unsafe to operate due to an accident.
- The insurance claim submitted to RVezy with regards to the damage must be validated and approved by our team.
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Any reservation to be paid out in case of cancellation must have had the payout guarantee added to the reservation before the date of damage.
- Any reservation to be paid out in case of cancelation should fall within 90 days from the end date of the trip where the damages occurred.
- Lost rental income from any other rental service, platform, or any rental conducted privately.
- Lost rental income from reservations canceled due to interior or cosmetic damages, or where add-ons are damaged.
- Lost rental income from reservations canceled due to problems related to or caused by maintenance, wear & tear, or mechanical issues.
- Any reservation that did not include the payout guarantee before the damages occurred.
- Lost rental income from a claim that does not strictly follow RVezy’s resolution process as defined in our terms of service.
For more information related to the payout guarantee, refer to our terms of service. You can also view this blog post: RVezy Payout Guarantee: Is It for Me? -
How can I refund money to a guest?
As a host, there may be situations in which you'd like to offer a refund to your guest due to an inconvenience or a mishap that took place during their trip with your RV.
To allow you to seamlessly send money to the guest through the platform in a secure and transparent manner, you will now be able to do so with the Send Money feature that will be visible in the booking details page.
When can a host send money to a guest?
Hosts will be able to use the Send Money feature once the booking is in the Trip Started stage, all the way until the booking is Completed. Money can be sent to guests up until 30 days after a trip is completed.
How do I use the Send Money feature?
To access the Send Money feature, click on the booking details of the guest who you'd like to refund. You can find the booking details by locating the booking under the Bookings tab or in your Calendar. Under your payout amount, you will be able to click on the Send money button.
You will be brought to a new page where you will need to enter the amount of the refund as well as the reason for the refund.
Both fields are mandatory in order to proceed with the transaction. The minimum amount that can be sent is $20.00, while the maximum amount is the amount of your payout for the booking.
Once you have added the amount and reason, click on Send money. You will be prompted to confirm the transaction. If you have changed your mind or would like to make some modifications to the amount or reason, you can hit Cancel. Otherwise, click the Confirm button to process the transaction.
Once you've clicked Confirm, you will be taken to a page that will confirm that the money has been sent to the guest and will be withdrawn from your bank account within the next 2-3 days. The guest will be notified of this change with a push notification, as well as an email.
Can I send money to the same guest more than once?
Yes, you can send money to a guest as many times as you'd like. However, you will not be able to send more than the total payout amount for the booking.
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Can I collect my own sales tax from the guest?
For Canadian hosts located in British Columbia, Saskatchewan & Quebec
Canadian hosts in British Columbia, Saskatchewan & Quebec are no longer required to register a business account with RVezy to collect their own provincial sales tax (PST) for their rentals. Due to recent changes in provincial tax regulations in the above provinces, RVezy is now required to collect and remit the provincial sales tax (PST or QST) on behalf of all hosts in these provinces. RVezy fulfils its obligation and is registered with the following identification numbers:
- QST: 1230142587
- BC PST: 76509 3893 BT 0001
- Saskatchewan PST: 7659196
Hosts in these provinces are still able to collect their own federal sales tax (GST) for their rentals.
For Canadian hosts in all other provinces and territories
Canadian hosts in all other provinces and territories who have a registered tax account are able to collect their own sales tax (provincial and/or federal) for their rentals through RVezy by entering their tax number(s) in their listing.
At the very bottom of the Pricing section in your listing, you will have the ability to toggle this option on or off.
Once toggled on, you'll be able to enter your tax account number(s). Depending on which province you are located in, you may be able to enter only one number (for example, HST in Ontario) or two numbers (for example, GST and PST in Manitoba).
Once this number is saved, you will collect sales tax on every rental you receive moving forward. This amount is not subject to RVezy's service fee or tax, and the entire amount will be transferred to you as part of your payout for the rental.
For American hosts
American RV hosts currently do not have the ability to collect their own sales tax.
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What is RVezy’s service fee for hosts?
A flat service fee of 20% applies to the total amount charged to the guest by the host. This includes the rental amount, cleaning fee, and add-ons.
This fee only applies to bookings that have been paid for and confirmed and is deducted prior to the host receiving their payout. A transaction fee of 5% applies to additional fees requested after the trip (including damage fees) rather than the flat service fee applied to the booking. Delivery charges are also only subject to a 5% transaction fee. This fee is used to cover the costs associated with processing the necessary transactions for the host and the guest.
Minimum service fee
RVezy applies a minimum service fee of $15/night for motorhomes and $10/night for trailers. It will only apply if the service fee on the rental amount for a booking falls below this minimum.
What it covers
RVezy's host service fee allows us to provide a platform designed to help you run your business smoothly and with peace of mind. It covers the costs of maintaining and improving the RVezy platform across our website and mobile app, as well as providing essential features such as direct customer support.
The service fee also allows us to provide you with online hosting of your RV listing, booking management, secure payment processing, commercial insurance coverage, guest verification, and marketing to millions of potential guests on your behalf.
Since our service fee is deducted before your payout is received, there are no upfront costs to listing your RV on RVezy.
Service fee exceptions
RVezy's base host service fee is 20%, however, there may be instances where this fee is higher.
Featured RV
RVezy offers an optional feature named Featured RV, which allows you to promote your RV listing by having it appear at the top of the search results in your area, increasing the number of booking requests received by an average of 57%. You can read more about this feature and how to turn it off or on here: What is a Featured RV?
If you turn this feature on for your RV listing, you will be subject to an additional service fee of up to 9%.Payout Guarantee
RVezy offers an optional feature to guarantee your payouts in the unlikely event your RV is damaged during a rental on our platform. Opting in to this feature will result in an additional 10% service fee applied to your bookings. You can read more about this feature here: How can I guarantee my rental payout?
Older RVs
RVezy only accepts motorhomes that are less than 15 years old versus the current year and trailers that are less than 20 years old versus the current year. Exceptions may be made dependent on additional verification. You can contact us for more information.
If you list a vintage RV, it will be subject to a 25% service fee instead of the base 20% service fee for newer RVs.
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How and when do I get paid?
Payout method
RVezy hosts are paid by direct deposit, which means you will need to provide us with your direct deposit information in order to receive your rental payouts.
We do not and cannot pay hosts by any other method such as cheque or e-transfer.
Payout timeline
As an RVezy host, your total rental payout will be released within 24 to 48 hours of the rental start date. Any booking modifications made during the trip will be paid out once the booking is completed.
The transfer of your payouts typically takes 3 to 5 business days before being deposited in your bank account. Your first-ever payout may take up to 7 business days to be received.
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How can I request additional fees from a guest?
As a host, you'll be able to request additional fees from a guest from the trip start date up until 30 days from the last day of the trip. This can be for damages, mileage, generator usage, emptying the tanks, refueling the RV, etc. If the trip has not yet started, you cannot request additional fees, but you can make edits to the booking to include more add-ons.
If the trip has already started, you can access the booking in your RVezy account and scroll down and click "send or request money" under the Manage your booking section.
You’ll be brought to a new window where you’ll have the option to either send money or request money. Select the Request money option.
On the next page, you’ll have access to the results and photos from your departure and return inspections (if completed) and the add-ons included in the booking (if applicable).
Below, you can enter the desired amount for damages, mileage, generator, and other fees. You’ll also have to provide an explanation for the fees which will be shared with the guest. Lastly, you’ll need to upload evidence such as photos and receipts to support your requested fees.
After you’ve filled out all of the fields and clicked on Request, the guest will be notified of your request. They’ll have 48 hours to review your request, and will have the option to either accept the fees or dispute them.
You can edit or cancel your request for money after it has been sent, as long as the guest hasn't accepted it yet. You can view this article for more details: Can I edit or cancel a request for money?
If the guest accepts the fees, your payout will be issued and deposited within 3 to 5 business days.
If the guest disputes the fees, a member of our support team will be assigned to the dispute and will contact you within 1 to 2 business days. You’ll have up to 7 days after the dispute is opened to submit additional evidence, which you can do by accessing the booking in your account and clicking on the banner at the top of the page.
After collecting evidence from both you and the guest, our support team will review it and provide a final resolution. You can read more about the dispute process here.
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Do I have to pay RVezy to rent out my RV?
Listing your RV on RVezy is totally free of charge, and you don't have to pay any monthly fees to have your listing published.
Once a rental has been paid for and confirmed by a guest, a service fee will apply to the rental and will be deducted from your payout before it's sent to you.
You can read this article for more information: What is RVezy’s service fee for hosts?
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Can I edit or cancel a request for money?
Once you've requested additional fees from a guest, you're able to go back and edit or cancel your request. You can edit or cancel your request immediately after sending it, or at any point before the guest accepts your request.
You can find your money request at the top of the booking details page.
From there, click Edit to modify your request. This will allow you to modify the requested fees and the explanation, as well as upload additional evidence.
To cancel the request, click on the Cancel request button. A pop-up window will open asking you to confirm your decision:
Click on Cancel request again, and the request will be cancelled.
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Does RVezy charge taxes to hosts?
RVezy charges a tax that applies to the host's service fee on every rental. The tax rate percentage will depend on the province or State where your RV is located.
Currently, taxes are only charged in Canada and the following US states:
- Arizona
- Colorado
- Florida
- Georgia
- Michigan
- Nevada
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- Tennessee
- Texas
- Utah
- Washington
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Should I accept a payment from the guest outside the platform?
As per section 10.5 of our terms of service, we require that all transactions are made through the RVezy platform, as this allows us to monitor them and guarantee their legitimacy. Payments by cash, e-transfer, Bitcoin, or other direct methods are not allowed.
As a host, if you accept or request a payment from the guest outside of the platform, the booking will not be covered by RVezy, RVezy cannot be held responsible in case any issues arise with the payment or the rental, and you will be suspended from the platform.
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Why is the banking information form blank when I try to access it?
Once you have provided us with your banking information through the payout account form, the information entered is transmitted to our payment processor, Stripe.com, and is immediately erased from your RVezy account. This process is implemented for security purposes to protect your banking information. By erasing the information from your RVezy account, we ensure that RVezy staff or any other individual who may have access to your account cannot see your sensitive banking details. We prioritize the confidentiality and privacy of your information, and this measure helps to guarantee that it cannot be viewed by anyone else.
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How can I add or update my banking information?
As an RV host, the payouts you will receive for your rentals through RVezy are done by direct deposit. After listing your RV, you will need to provide us with your banking information to ensure you are set up to receive your payouts.
Setting up your payout account
If you have not yet submitted your banking information, there will be a notification in your Dashboard prompting you to do so.
Click on Add Bank Account and you will be brought straight to the form needing to be filled out. Simply fill out the form with your personal and banking information, then hit Save Account at the bottom. Your payout account has now been set up!
Updating your payout account
Your banking information can be modified at any time in the app by clicking "more" on the button toolbar, and then selecting "Payout information".
Click on Update Payout Account and you'll be able to fill out the form with your updated banking information.
Banking information form
As part of the form you are required to fill out, you will need to provide your SIN in Canada or the last four digits of your SSN in the United States.
This information is required for any accumulated transaction over $2,000, in accordance with the KYC legislation to help prevent fraud and money laundering.
To avoid a delay in your payouts when you approach the $2,000-mark, we ask for this information right away to ensure you will receive all of your payouts in a timely manner.
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Why have I not yet received my payout?
As an RVezy host, there may be a few reasons why you have not yet received a payout for one of your bookings.
Payout timeline
The first thing you should check if you haven't received your payout yet is the payout timeline, to confirm whether you are due to have received your payout or not.
If the trip has not started or if it is not yet marked as Completed in your RVezy account, this may be why you haven't received your payout yet.
You can refer to this article for more information: How and when do I get paid?
Payout account
If you've checked the payout schedule and confirmed that you should have received your payout, the next thing to verify is your payout account.
Make sure that you've entered your banking information in your profile: How can I add or update my banking information?
If you think there is a possibility that you entered the wrong banking information or if your bank account has changed recently, you should update your banking information. If the new information you enter is correct, you'll receive your payout within 3 to 5 business days.
If you've checked both your payout timeline and your payout account and have still not received your payout, please contact us so we can look into your account and help you get your payouts back on track.
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Where can I find the receipt for my payout?
For each completed booking, you will be provided with a payout receipt summarizing the payout you were issued for the rental. The booking status is noted at the top of the booking details page.
This payout receipt is accessible by going to "Bookings" > "Completed", selecting the booking of your choice, and looking under My Booking Documents.
The PDF document can be downloaded and printed for your records and to help you keep track of how much revenue you have made from your rentals. You will also receive a payout receipt in your email from our payment processor.
You can also check out the Insights page to keep track of your year-to-date and upcoming earnings. Within the app, tap "More", and select "Insights" to track your payouts, Superhost progress, reviews, and more!
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Do I have to declare the income I make from my RVezy rentals?
The money you earn by renting out your RV through RVezy is claimable income. We recommend that you speak to a professional accountant to find out how to claim this income properly, as RVezy cannot provide you with any tax advice.
For information, you can review Does RVezy provide a statement of earnings?
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Does RVezy provide a statement of earnings?
RVezy makes it easy for hosts to track their earnings and access payout details. Whether you’re looking for a detailed receipt or a high-level overview of your earnings, we’ve got you covered.
In this article:
- Earnings Overview in the Insights Section
- Accessing Detailed Payout Receipts
- Tax Documents for Canadian Hosts
- Tax Documents for US Hosts
Earnings Overview in the Insights Section
The Insights section in your RVezy Host account is your go-to spot for tracking your earnings. Here’s what you’ll find:
- Upcoming Payouts: View the payments scheduled to be sent to your account.
- Year-to-Date Earnings: Track how much you’ve earned so far this year.
- Lifetime Earnings: See your total earnings since joining RVezy.
To access the Insights section:
- Log in to your RVezy account.
- Navigate to the Insights tab on your dashboard.
- Explore your Host Earnings along with other metrics like Superhost status and reviews.
Accessing Detailed Payout Receipts
For a comprehensive breakdown of individual payouts, follow these steps:
- Go to My Bookings in your account.
- Select the Completed Trips tab.
- Choose a specific booking and look for the My Booking Documents section.
- Download the Payout Receipt (PDF) for a full breakdown of that booking’s payout.
Tax Documents for Canadian Hosts
RVezy does not provide an annual statement of earnings or tax documents to hosts in Canada. You can use the payout receipts and earnings data from the Insights section to assist with your tax filing.
Tax Documents for US Hosts
Accounts based in the United States or non-US accounts for a US taxpayer may receive a 1099-K form if they meet certain criteria within the tax year:
- Federal Requirements: $20,000 USD in earnings and 200 transactions
OR
- State-Specific Requirements: Some states have lower thresholds for issuing a 1099-K.
If you meet the criteria, you’ll automatically receive a 1099-K form via email or mail from our payment processor, Stripe. If you don’t meet the criteria, a 1099-K form will not be issued, but you can still use the Insights data and payout receipts for reporting your income. For additional details, refer to Stripe’s 1099-K resource.
