Understanding how payments work helps you book with confidence and avoid surprises. RVezy processes payments securely on the platform and clearly shows when and how much you’ll be charged. This guide explains what happens when you confirm a booking and how payments are handled throughout your trip.

Paying to confirm your booking

There are two options when sending a booking request:

1. Providing your payment information immediately: Your card will be charged automatically once the host accepts your booking. Doing this can increase your chances of the host accepting your request, since it shows you're ready to book and have already completed the payment step. 
2. Waiting until the host accepts your request: You'll have 48 hours to provide your payment information after acceptance. Once the 48 hours have passed, the booking will expire.

Once your payment information is submitted and the booking is confirmed, your booking is secured and subject to RVezy’s cancellation policy.

Payment schedule

Booking payments are divided into instalments based on how far in advance you book your trip:

• If you book more than 37 days before the start of your trip:
  • An initial deposit of 25% of the total booking cost will be required to confirm your booking.
  • The remaining balance of 75% will be charged 37 days before your trip starts.*
  • The security deposit will be authorized 3 days before the start of your trip.
• If you book 37 days or less from the start of your trip:
  • The total booking cost will be required to confirm your booking.
  • The security deposit will be authorized 3 days before the start of your trip.

*If the payment of your remaining balance fails, you will have until 30 days before the start of your trip to remedy the payment failure before your booking is cancelled.

You can view your full payment schedule at any time on the booking details page. Open your booking and click Payment details to see paid instalments, upcoming charges, and remaining balances.

What your payment includes

Your total booking cost may include several components, depending on the listing and your selections: 

• Rental amount: The host's nightly rate multiplied by the number of nights booked.
• Preparation fee: The host's fee to help cover the cost of sanitizing and preparing their RV before and after each rental.
• Delivery fee (if selected): The host's fee to deliver the RV to your desired location, based on their price per mile/km or their minimum delivery fee.
• Add-ons (if selected): The optional services or convenience items you can select to enhance your trip.
• Protection plan: The cost of your selected protection plan, granting you coverage and roadside assistance during your rental.
• Taxes and fees: RVezy's service fee and applicable taxes, charged based on your location. Taxes may also include a sales tax charged by the host.

All charges are shown before you confirm your booking so you know exactly what to expect.

Payment methods

RVezy supports secure payment methods to complete your booking. For full details on available payment options, visit our dedicated article: Managing your payment methods.

Applying a promo code

If you have a promo code, you can apply it when submitting your payment information. Enter the code in the promo code field and apply it to see the discount reflected in your total.

Promo codes must be applied before the booking is confirmed. Once a payment has been made, promo codes cannot be added or changed.

Using RVezy credits

If you have available RVezy credits on your account, they will apply automatically to your total when submitting your payment information. The remaining amount, if any, will be charged according to our payment schedule. If you do not use all of your credits for your first payment, the remainder will automatically apply to your next payment.

Note that credits are issued in a specific currency, either USD or CAD, based on the booking where they originated. Because of this, credits can only be used on future bookings made in the same currency. You can check the currency of your credits in your account settings:

Credits cannot be used to pay for security deposits, deductibles, or post-booking charges.

Paying outside the platform

All payments must be made through RVezy. Paying a host directly or accepting requests for off-platform payments is not allowed and may put your booking at risk.

Learn more by reviewing our Off-platform policy and guidelines.

For any questions or concerns, please contact our support team.