About RVezy
info about RVezy and its services
-
What is RVezy?
RVezy is the largest and most affordable RV rental marketplace in North America. We connect Canadian and American RV hosts with RV enthusiasts by allowing them to rent out their RVs and earn money while providing travelers with a safe and affordable way to travel.
RVezy offers all types of motorized RVs and trailers at affordable prices. We also offer a full commercial insurance policy to hosts and best-in-class roadside assistance protection to guests.
Renting an RV
To rent an RV, simply enter your desired location and trip dates in the search section. You can browse the available RVs on the search results page and use the provided filters the top right hand corner of the app to narrow down your options.
You can click on any RV listing to see its photos, description, pricing, amenities, reviews, and add-ons. If you want to get more information about the RV, simply click on "Ask a Question" to get in touch with them.Once you've found the RV that best fits your needs and you're ready to reserve it, click on Request to Book.
On the next screen, you'll be able to write an introductory message to the host to tell them about yourself and your trip. You'll also have to enter the location where you plan on taking the RV. To do so, type the name of the city or town where you will be going and select the correct option from the drop-down menu that appears. Depending on the host's listing, you may be asked a few questions about delivery, driving experience, and if you are attending a festival.
On the second page, you'll be able to select any add-ons you want to be included.
Page three allows you to add payment information and edit your protection plan. You can also wait until your host has accepted the booking. You will have 48 hours after the booking is accepted to make payment and confirm the booking.
NOTE: All the RVs and trailers listed on the website are privately owned. All decisions pertaining to pricing, discounts, amenities, etc. are made by the hosts, hence every listing is unique and different.
Listing your RV
If you are an RV host looking to rent out your RV on RVezy, the first step will be to click on List an RV at the bottom right corner of the app.
If you're not already logged in to your RVezy account or have not yet signed up, you'll be prompted to do so before moving on to the next step. Then, you'll be walked through our listing process to get your RV up on the site. For more information on this process, you can check out this article.
-
How do I contact RVezy?
Our support team can be reached by phone, email, or live chat from 10 am - 6 pm EST from Monday to Friday, and from 11 am - 7 pm EST on Saturdays and Sundays.
We can be reached by phone at 1 (855) 697-8399 for urgent or timely matters. Our live chat feature is also available on our website by clicking on the Help widget on the bottom right corner of your screen, or by sending a message to RVezy on Instagram or Facebook. For all other inquiries, you can email us at any time and we will get back to you within 24 to 48 business hours.
-
Where can I find your terms of service and other legal documents?
These documents can be found by clicking on the links below:
-
Does RVezy have a mobile app?
As we live in a digital world where technology is constantly changing and improving to meet our everyday needs, the RVezy app is our way of ensuring your experience with our platform is as streamlined and easy as possible. With the app at your fingertips, you can access your account and manage your upcoming trips on the go with ease!
You can download the RVezy app for free on Android and Apple devices by scanning the QR code below with your mobile device:
We suggest turning on the auto-update feature from your phone settings to ensure your app will always be up to date with the latest features and bug fixes. If you decide to keep the auto-update off, we recommend that you manually update the app whenever you get a notification from the App Store or Google Play Store.
A new version of the app is released every two weeks to ensure you benefit from the latest improvements.
-
I'm having an issue with the RVezy app, what should I do?
Experiencing issues with the RVezy mobile app can be frustrating, but don’t worry! We're here to help get you back on the road to adventure as quickly as possible. Follow the steps in this article to troubleshoot any issues you may be encountering.
Step 1: Update the RVezy Mobile AppBefore attempting any troubleshooting, it's essential to ensure you have the latest version of the RVezy mobile app as a newer app version might already include the solution to your problem.
Here's how to update your app:- Open the App Store (for iOS users) or Google Play Store (for Android users) on your phone and search for the RVezy app.
- If an "Update" button is displayed, tap on it to update the app to its latest version. If the button says "Open", you already have the newest version.
Step 2: Verify if the Issue Persists
After updating your app, double-check to determine whether the problem has already been resolved. If not, it's time to contact the RVezy support team for further assistance.
Step 3: Contact RVezy's Support Team
To help our support team understand and address your issue efficiently, please provide the following information when reaching out:
- App version: To find this, go to the "More" section located on the app’s navigation bar at the bottom of your screen. Scroll down, and you will find the app version number.
- Detailed explanation of the issue: Explain what the issue is, when it happens, and the steps you took leading up to the problem. Be as precise as possible - the more information, the better.
- Screenshots or screen recordings (if relevant): Providing visual examples of the issue can help our support team diagnose and resolve the problem more quickly.
RVezy is committed to making your app experience as seamless and enjoyable as possible. By following these troubleshooting steps and providing the required information, we can work together to resolve any issues you may face and continue the exciting journey that awaits!
-
Do you speak French and Spanish?
As a Canadian company, RVezy is proud to have a fully bilingual customer support team, website, and mobile app (French and English).
To receive communication from us in French, make sure to update your language preferences accordingly in the Profile section of your account.
Currently, RVezy cannot guarantee support in Spanish.
-
Where can I find RVezy on social media?
RVezy is active on all major social media platforms. Check us out on:
Follow us to stay up-to-date on our latest news, updates, and promotions!
-
Terminologies And Glossary
RV Terminologies
Slide-out: A section of the RV that automatically extends and retracts.
Pop-out: A section of the RV that manually extends and retracts.
On-board generator: A generator that is built into the RV.
Portable generator: A portable generator that can be added to the RV.
Full hookup campsite: A campsite that allows you to hook up the RV to sewer, water, and electricity. Sewer hookups allow your waste to go right out of your RV through your sewer hose. A water hook-up allows you to connect to the city water supply. Electric hookups allow you to plug your RV into a power pedestal and power your electric RV appliances and components without using a generator, battery power, or solar power.
Back-in campsite: A campsite that requires you to back in, with only one entrance/exit. This means you must back up into the site for the utilities and hookups to be on the correct side of the RV, making it easier to hook up the RV.
Pull-through campsite: A campsite where you can drive forward through the site entrance and continue forward to exist the site. The utilities will be on the driver's side of the site.
Boondocking or dry camping: Camping "off-grid", with no hookups.
Awning: A retractable sunshade on the outside of the RV.
Greywater tank: A tank that holds wastewater from the RV shower and sink.
Blackwater tank: A tank that holds wastewater from the RV toilet.
Cargo weight: The total weight of the RV, with all interior items and gear added (as opposed to the dry weight of the RV).
Diesel pusher: A motorhome with a diesel engine, as opposed to a gas engine.
Toy hauler: An RV that is capable of carrying ATVs, carts, motorcycles, etc.
Trailer brakes: Built-in brakes that are activated by electric impulse.
RVezy Terminology
Inspection: A mandatory detailed full walk-through of the RV with the guest upon collection and return.
Verification: A background check carried out by all users to ensure the safety and security of the RVezy community.
Insurance Terminology
Act of God: A sudden and violent act of nature that could not have been foreseen or prevented. (flood, earthquake etc).
Adjuster: A person who investigates claims and recommends settlement options based on estimates of damages and insurance policies held.
Appraisal: An estimate of value, also referred to as an estimate or quote.
Appraiser: Individual assigned by the insurance company to investigate the claim.
Basic insurance coverage: The lowest level of insurance coverage offered to guests that will be moving their rental vehicle. Has a higher deductible level than the standard coverage.
Claim: A request made by the insured for insurer remittance of payment due to loss incurred and covered under the policy agreement.
Cover: To insure.
Coverage: Insurance.
Deductible: Portion of the insured loss paid by the policyholder, the guest.
Estimate: Also referred to as a quote or appraisal; the value of required repairs.
Fair value: The amount at which an asset (or liability) could be bought (or incurred) or sold (or settled) in a current transaction between willing parties, that is, other than in a forced or liquidation sale. Quoted market prices in active markets are the best evidence of fair value and shall be used as the basis for the measurement, when applicable.
Independent diagnosis: Independent checking on a unit, usually by a mechanic, or repairs garage.
Insured: Party(ies) covered by an insurance policy.
Loss: Physical damage to property or bodily injury.
Market value: Fair value or the price that could be derived from the current sale of an asset.
Negligence: Failure to exercise reasonable consideration resulting in loss or damage.
Peril: The cause of property damage or personal injury, the origin of a claim for insurance.
Policy: A written contract of an insurance agreement.
Premium insurance coverage: The highest level of insurance coverage offered to guests. Has a lower deductible level than the standard coverage.
Quote: see appraisal or estimate.
Rebate: A refund of part or all of the premium payment.
Release form: If the host would like to be paid for the required repairs before they have been completed we can oblige this however in this situation we would cover 100% of the required parts but only 50% of the labor cost. We send them a release form to sign confirming they agree with this before issuing any payment to the host.
Security deposit: The deposit that a guest pays prior to the start of the rental and is refunded upon completion of the rental. Please note that if a claim or dispute is opened after the trip, the guest's security deposit is placed on hold until the claim or dispute has been resolved.
Standard insurance coverage: Our standard level of insurance coverage offered to guests has a lower deductible level than basic coverage, but a higher deductible level than the premium coverage.
Stationary insurance coverage: Our lowest level of insurance coverage, only available for guests who will not be moving the vehicle. Stationary insurance has the lowest deductible level available.
Third-party: A person or property other than the insured or insurer.
VIN: The vehicle identification number (VIN) on a vehicle.