Learn about RVezy, its mission, and how the platform supports RV rentals.

• About RVezy: What it is and how it works

  RVezy is North America's leading RV rental marketplace connecting RV owners and travelers in Canada and the US. It offers secure, cost-effective rentals with full commercial insurance and roadside assistance. Users can create a free account, rent RVs by searching locations and dates, and list their own RVs via the app or website. The mobile app, available on the App Store and Google Play Store, allows trip management with regular updates.

  RVezy is North America's top RV rental marketplace, connecting RV owners with travelers in Canada and the US. We offer a secure, cost-effective way to travel while enabling RV owners to earn by renting their vehicles. With a diverse selection of motorized RVs and trailers, RVezy ensures competitive pricing, full commercial insurance for hosts, and best-in-class roadside assistance for guests.

  
  Creating an account

  Creating an RVezy account is free and easy. To sign up, visit RVezy.com, or download the RVezy app from the App Store or Google Play Store.

  
  Renting an RV

  To rent an RV:

  • Enter your location and trip dates in the search bar.
  • Use filters in the app's top-right corner to refine your options.
  • Choose a listing to view photos, descriptions, pricing, amenities, reviews, and add-ons.
  • Contact the host using the “Ask a Question” button for specific queries.
  • Click “Request to Book” once ready, providing trip details, selecting add-ons, and entering payment information.
  • Confirm your booking after the host approves.

  Remember, all RVs on RVezy are privately owned with unique features set by the hosts.

   

  Listing your RV

  To list your RV:

  • Click “List an RV” in the app.
    Create an account or log in if needed.
    Follow the steps to add photos, descriptions, and pricing.

   

  Mobile app

  RVezy offers a mobile app for managing trips and rentals. Download it for free from the App Store or Google Play Store.

  • Enable auto-updates for the latest features.
  • A new version is released every two weeks for improvements.

  Contact our support team for more information.

   

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• How to contact RVezy

  RVezy offers multiple support channels to assist you. Whether you have general inquiries or need specific help, our support team is available and ready to help.

   

  Contact methods

  • Phone: Reach us at 1-855-697-8399.
    • Hours: Monday to Friday, 10 am to 6 pm EST; Saturday to Sunday, 11 am to 7 pm EST.
  • Email: Send your queries via email. Our team will respond within 24 to 48 business hours.
  • Live chat: Available on our website. Click the Help widget at the bottom right corner to start a conversation.

   

  Language support

  As a Canadian company, RVezy is proud to offer services in both English and French. Our website, mobile app, and support team are fully bilingual. 

  Note: Currently, support in Spanish is not available.
   

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• Troubleshooting the RVezy app

  Experiencing issues with the RVezy mobile app can be frustrating, but don’t worry! We're here to help get you back on the road to adventure as quickly as possible. Follow the steps in this article to troubleshoot any issues you may be encountering.

   

  Update the app

  Ensure you have the latest app version, as updates may resolve existing problems.

  • Open the App Store (iOS) or Google Play Store (Android).
  • Search for the RVezy app.
  • Tap "Update" if available; if it says "Open," you have the newest version.

   

  Check if the issue persists

  After updating the app, see if the problem continues. If it does, proceed to the next step.

   

  Reach out for assistance

  Contact our support team and provide detailed information for effective assistance:

  • App version: Find this in the "More" section at the app’s bottom navigation bar.
  • Issue description: Clearly explain the problem, when it occurs, and previous steps taken.
  • Visuals: Submit screenshots or screen recordings if applicable.

   

  RVezy aims to make your app experience seamless. These steps help diagnose and solve issues efficiently, ensuring you can continue enjoying your journey.
   

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• Natural disasters cancellation policy

  At RVezy, the safety of our guests and hosts is our top priority. We understand that natural disasters can impact travel plans, and we’ve outlined the following policy to guide both guests and hosts in such situations.

   

  Initial steps

  If a guest believes their trip may be affected by a natural disaster, they must first contact the RV host to discuss possible solutions. These may include:

  • Postponing the trip to a later date (subject to host agreement).
  • Modifying the itinerary or destination to an unaffected location.

  
  When the natural disasters policy applies

  If the trip cannot be completed due to a natural disaster, the natural disasters cancellation policy may apply. Under this policy, the guest is entitled to a full refund and the RV host will have their cancellation penalties waived. The host must cancel the booking and contact RVezy to waive the penalties.

  This policy applies only if all the following conditions are met:

  1. Booking start date: The trip is scheduled to begin in 30 days or less. If the booking is further out, the guest must wait until the 30-day mark to reassess the situation.
  2. Direct impact: The location of the trip is directly impacted by the natural disaster, and there is a clear and immediate risk to the guest’s safety or the RV’s security if travel occurs.
  3. No alternatives available: There are no viable options to:
     • Postpone the trip due to either party's availability.
     • Modify the itinerary or destination (e.g., due to trip length limitations, campground closures, etc.).

  
  If the host refuses to cancel

  If the conditions for this policy are met and the host is unwilling to cancel the booking, RVezy will step in to process the cancellation directly and ensure the guest is refunded.

   

  If the conditions are not met

  If the policy criteria are not met, it is the responsibility of the guest and host to find a mutually acceptable resolution. Any refunds outside of the standard guest cancellation policy are at the host’s discretion. RVezy is not able to enforce or guarantee any additional refund beyond what is outlined in our standard policies.

   

  For any questions or concerns, please contact our support team.

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