Learn about RVezy, its mission, and how the platform supports RV rentals.

• About RVezy: What it is and how it works

  RVezy is North America's leading RV rental marketplace connecting RV owners and travelers in Canada and the US. It offers secure, cost-effective rentals with full commercial insurance and roadside assistance. Users can create a free account, rent RVs by searching locations and dates, and list their own RVs via the app or website. The mobile app, available on the App Store and Google Play Store, allows trip management with regular updates.

  RVezy is North America's top RV rental marketplace, connecting RV owners with travelers in Canada and the US. We offer a secure, cost-effective way to travel while enabling RV owners to earn by renting their vehicles. With a diverse selection of motorized RVs and trailers, RVezy ensures competitive pricing, full commercial insurance for hosts, and best-in-class roadside assistance for guests.

  
  Creating an account

  Creating an RVezy account is free and easy. To sign up, visit RVezy.com, or download the RVezy app from the App Store or Google Play Store.

  
  Renting an RV

  To rent an RV:

  • Enter your location and trip dates in the search bar.
  • Use filters in the app's top-right corner to refine your options.
  • Choose a listing to view photos, descriptions, pricing, amenities, reviews, and add-ons.
  • Contact the host using the “Ask a Question” button for specific queries.
  • Click “Request to Book” once ready, providing trip details, selecting add-ons, and entering payment information.
  • Confirm your booking after the host approves.

  Remember, all RVs on RVezy are privately owned with unique features set by the hosts.

   

  Listing your RV

  To list your RV:

  • Click “List an RV” in the app.
    Create an account or log in if needed.
    Follow the steps to add photos, descriptions, and pricing.

   

  Mobile app

  RVezy offers a mobile app for managing trips and rentals. Download it for free from the App Store or Google Play Store.

  • Enable auto-updates for the latest features.
  • A new version is released every two weeks for improvements.

  Contact our support team for more information.

   

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• How to contact RVezy

  RVezy offers multiple support channels to assist you. Whether you have general inquiries or need specific help, our support team is available and ready to help.

   

  Contact methods

  • Phone: Reach us at 1-855-697-8399.
    • Hours: Monday to Friday, 10 am to 6 pm EST; Saturday to Sunday, 11 am to 7 pm EST.
  • Email: Send your queries via email. Our team will respond within 24 to 48 business hours.
  • Live chat: Available on our website. Click the Help widget at the bottom right corner to start a conversation.

   

  Language support

  As a Canadian company, RVezy is proud to offer services in both English and French. Our website, mobile app, and support team are fully bilingual. 

  Note: Currently, support in Spanish is not available.
   

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• Troubleshooting the RVezy app

  Experiencing issues with the RVezy mobile app can be frustrating, but don’t worry! We're here to help get you back on the road to adventure as quickly as possible. Follow the steps in this article to troubleshoot any issues you may be encountering.

   

  Update the app

  Ensure you have the latest app version, as updates may resolve existing problems.

  • Open the App Store (iOS) or Google Play Store (Android).
  • Search for the RVezy app.
  • Tap "Update" if available; if it says "Open," you have the newest version.

   

  Check if the issue persists

  After updating the app, see if the problem continues. If it does, proceed to the next step.

   

  Reach out for assistance

  Contact our support team and provide detailed information for effective assistance:

  • App version: Find this in the "More" section at the app’s bottom navigation bar.
  • Issue description: Clearly explain the problem, when it occurs, and previous steps taken.
  • Visuals: Submit screenshots or screen recordings if applicable.

   

  RVezy aims to make your app experience seamless. These steps help diagnose and solve issues efficiently, ensuring you can continue enjoying your journey.
   

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• Natural disasters cancellation policy

  At RVezy, the safety of our guests and hosts is our top priority. We understand that natural disasters can impact travel plans, and we’ve outlined the following policy to guide both guests and hosts in such situations.

   

  Initial steps

  If a guest believes their trip may be affected by a natural disaster, they must first contact the RV host to discuss possible solutions. These may include:

  • Postponing the trip to a later date (subject to host agreement).
  • Modifying the itinerary or destination to an unaffected location.

  
  When the natural disasters policy applis

  If the trip cannot be completed due to a natural disaster, the natural disasters cancellation policy may apply. Under this policy, the guest is entitled to a full refund and the RV host will have their cancellation penalties waived. The host must cancel the booking and contact RVezy to waive the penalties.

  This policy applies only if all the following conditions are met:

  1. Booking start date: The trip is scheduled to begin in 30 days or less. If the booking is further out, the guest must wait until the 30-day mark to reassess the situation.
  2. Direct impact: The location of the trip is directly impacted by the natural disaster, and there is a clear and immediate risk to the guest’s safety or the RV’s security if travel occurs.
  3. No alternatives available: There are no viable options to:
     • Postpone the trip due to either party's availability.
     • Modify the itinerary or destination (e.g., due to trip length limitations, campground closures, etc.).

  
  If the host refuses to cancel

  If the conditions for this policy are met and the host is unwilling to cancel the booking, RVezy will step in to process the cancellation directly and ensure the guest is refunded.

   

  If the conditions are not met

  If the policy criteria are not met, it is the responsibility of the guest and host to find a mutually acceptable resolution. Any refunds outside of the standard guest cancellation policy are at the host’s discretion. RVezy is not able to enforce or guarantee any additional refund beyond what is outlined in our standard policies.

   

  For any questions or concerns, please contact our support team.

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• 10 frequently asked questions by hosts

  Hosting on RVezy is an exciting opportunity to share your RV with travelers while earning extra income. Whether you're a new host or a seasoned pro, questions can arise as you navigate the platform and manage bookings. To make your experience as seamless as possible, we’ve compiled answers to the 10 most frequently asked questions by our hosts.

  This article is designed to provide quick and clear guidance on common topics, from understanding payouts to managing cancellations and insurance. Think of it as your go-to resource for building confidence and efficiency in hosting on RVezy. Dive in to find the answers you need and make hosting a rewarding and stress-free experience.

   

  What is RVezy? How does this work?

  RVezy is the largest and most affordable RV rental marketplace in North America. We connect RV hosts with RV enthusiasts, allowing hosts to rent out their RVs and earn money while providing travelers with a safe and affordable way to travel.

  As a host on the RVezy platform, you can earn up to $1,400/week by renting out your RV. We provide commercial insurance to your RV while it's being rented out, ensuring that you and your RV are fully protected during every rental.

  Click here for more information about RVezy or on how to manage your account.

   

  Why should I list my RV with RVezy?

  RVezy is a safe and secure platform that connects Canadian and American RV hosts with verified guests and allows them to rent out their RVs when they’re not using them.

  RVezy provides full rental insurance (where applicable) on your RV when it is being rented out, so you do not have to get a commercial insurance policy. We take care of all payments, security deposits, tech support, marketing, and guest verification.

  Listing your RV on RVezy is completely free! You have full control over all aspects of your rental business. You set your own pricing and availability, and you get to accept or decline any rental request that comes your way.

   

  How does the booking process work?

  Guests will send booking requests directly to your inbox. You will have the option of either accepting or declining any request you receive. We recommend that you ask guests all of the essential questions related to their trip to help you with your decision.

  Once you feel comfortable with the guests and their trip, you can accept their booking request. If you get multiple guests requesting your RV for the same dates, you can accept all the requests. It will then be first come, first serve: whoever pays their deposit first will secure the RV for those dates, and all other overlapping requests will be automatically declined. 

   

  What makes a successful RV handover?

  For a successful RV handover, both the host and the guest need to be fully comfortable with the rental taking place. Prior to the guest's trip, make sure to confirm all of the information that was previously exchanged during your communication with the guest. 

  A full inspection form provided by RVezy must be completed by both you and the guest during the handover, to ensure the state of your RV is properly documented before it goes out.

  You should take the time necessary to make sure that the guest is fully comfortable with how the RV works and understands the different features. Both you and the guest should be 100% comfortable as soon as your RV heads out.

   

  How are guests verified?

  For insurance and security purposes, RVezy does a complete background check on all guests who are renting your RV once their booking request has been paid for and confirmed. The guests must also verify their identity.

  We ensure that all guests meet specific requirements to be able to rent an RV, which includes having adequate driving experience and a clean driving record.

   

  How do payments and fees work?

  RVezy Fees

  RVezy applies a service fee to the rental amount and any add-ons for each of your rentals. If you request additional fees after the trip, a transaction fee of 5% will apply.

  Please note that a tax also applies to the service fee based on the province or State where your RV is located.

  Hosts who choose to use the Featured RV option to have their listing appear on the first page of the search results in their area will be subject to an additional service fee.
  
  Payments
  Payments to hosts are made through direct deposit. The totality of the rental payout will be released within 24 to 48 hours of the rental start date, and the amount will be deposited within 3 to 5 business days. 

   

  What if I need to cancel a booking?

  As a host on RVezy, we understand that you might need to cancel a booking if your RV is unfit to be on the road. If this occurs, the full amount paid by the guest will be fully refunded, and you as the host will not receive any payout. 

  Before canceling a booking, you should always notify the guest so that they are aware of the reason for the cancellation and so that they have adequate time to find another RV for their trip.

  Hosts who repeatedly cancel bookings with no justification may be subject to penalties.

  Additional information regarding RVezy's cancellation policy can be found here.

   

  How does insurance work?

  As a host on RVezy, we offer a commercial insurance policy at no additional cost to protect your RV when it is rented through our platform. This coverage includes:

  • $2m Third Party Liability Coverage for Canada
  • $1m Third Party Liability Coverage for the United States
  • Collision & Comprehensive
  • Physical Damage
  • Fire, Theft & Vandalism

  How it works: Your personal insurance policy will cover your RV when you are using it for personal use. When your RV is rented through RVezy, on the trip's start date, the insurance coverage will switch over to RVezy's commercial policy to protect your RV for the duration of the rental. Once the rental is completed, you are back to your own personal coverage.

  Your personal insurance is never affected, and in the event of an accident or collision, the claim will be handled by RVezy.

  Additional information on what you need to qualify for RVezy's insurance can be found here. 

   

  What if the RV breaks down while the guest is on the road?

  RVezy offers guests roadside assistance coverage to help them in the event of a breakdown or mechanical failure of the RV during their rental. This coverage will ensure that the guests are able to quickly and safely get the RV off the road and to the nearest repair facility.

   

  What is a dispute and what is the resolution process?

  A dispute is opened when the host and the guest are unable to come to an agreement in relation to additional charges, damages, reimbursement, etc.

  When a dispute is opened, it is assigned to a member of RVezy's resolution team. They will contact both the guest and the host to collect the necessary information and documentation and will then review the case. 

   

  For more tips and tricks, check out RVezy's blog here.

   

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• 10 frequently asked questions by guests

  Planning your RV trip through RVezy is an exciting adventure, and we’re here to make the process as easy and enjoyable as possible. Whether it’s your first time renting or you’re a seasoned traveler, you might have questions about how everything works—from booking your RV to understanding what’s included.

  To help you feel confident and prepared, we’ve gathered the answers to the 10 most frequently asked questions from guests like you. This guide will cover essential information to ensure your experience is smooth, stress-free, and full of great memories. Let’s get you on the road to an unforgettable journey!

   

  What is RVezy? How does this work?

  RVezy is the largest and most affordable RV rental marketplace that connects guests with RV hosts, allowing them to rent RVs in North America (excluding Mexico) in a safe and affordable way.

  
  Click here for more information about RVezy or on how to manage your account.

   

  How does the booking process work?

  As you browse the RVezy app or website, you will be able to send booking requests or enquiries to RV hosts for your trip dates. After they have accepted your request and you have asked them any relevant questions, you can then decide if that rental is appropriate for you or not. You will be able to either confirm the booking or decline the requests for RVs that don't fit your needs.
  
  

  How do I make sure the rental goes smoothly?

  For a successful and smooth rental process, both the host and the guest need to be comfortable with the rental taking place, and both parties should sign the rental agreement before the trip start date.

  Prior to your trip, make sure to confirm all of the information that was previously exchanged during your communication with the host. 

  When picking up the RV, make sure to complete a thorough walkthrough of the RV with the host and complete the inspection. You should take the time necessary to make sure that you are fully comfortable with how the RV works and understand the different features. Both you and the host should be 100% comfortable as soon as the RV heads out.

   

  What is an approved driver?

  Once a booking has been paid for and confirmed, the guest will be prompted to complete a background and driving record check. This is required on every booking for insurance and security purposes, and to ensure that the guest meets the requirements to rent an RV.

  Guests must be at least 25 years of age and have a full, unrestricted driver's license. Guests must also have a valid driver's license, a clean driving record, as well as a valid credit card. If the requirements are met, they will be added as an Approved Driver on the booking.

  Please note that this is also required even if the RV or trailer is being delivered, as there needs to be an individual who will be responsible for the RV for the duration of the rental period. 

   

  How do fees and payments work?

  RVezy Fees

  Whenever you make a booking, RVezy applies a service fee to the total rental amount, any selected add-ons, and all post-booking charges charges. Service fees are determined based on a number of factors, including lead time to the booking, RV availability in a given area, vehicle value, trip duration, and vehicle value.

  A minimum service fee will be applied to all rentals if the service fee on the rental amount falls below $15/night for all motorhome rentals and $10/night for all trailer rentals.

  Please note that taxes will apply based on the province/State where the RV you are renting is located.

   

  Payments

  All payments are made directly through RVezy to ensure the protection of both guests and hosts. We also encourage you to keep all communication through the website for your security and protection. RVezy accepts payment by credit card or debit Visa cards. We accept all types of credit cards including Visa, MasterCard, and American Express. We do not accept e-transfer, PayPal, cheque, prepaid cards, or other forms of payment.

  For more information regarding RVezy's payment schedule, please refer to this article.  

  A security deposit is required for every booking and will be charged to the credit card on file three days before the start of the rental. Once the RV is returned to the host and the booking is closed out in the system, the hold on the security deposit will be cancelled.

  Click here for more information on payments, fees, and taxes.

   

  What if I need to cancel a booking?

  RVezy has put in place a fair and equitable cancellation policy for both guests and hosts.

  If a guest needs to cancel a booking, the cancellation policy will be applied based on the cancellation date.

  If a host needs to cancel a booking, the full amount paid by the guest will be fully refunded, including all fees and taxes.

  Full cancellation information can be found here.

   

  How does insurance work?

  RVezy offers commercial insurance coverage to its hosts. If the host of the RV you are renting has qualified to use RVezy's insurance, their RV will be fully protected by our policy for the duration of the rental. This coverage includes: 

  • $2m Third Party Liability Coverage for Canada
  • $1m Third Party Liability Coverage for the US
  • Collision & Comprehensive
  • Physical Damage
  • Fire, Theft & Vandalism

  If the host has not qualified to use RVezy's insurance, they will be responsible for providing adequate coverage for their RV, and this can be discussed with them directly.

  For more information, please refer to the Insurance section of our Rental Guide.

   

  How do deductibles and claims work?

  The guest has the possibility to select their deductible level when sending a booking request. The insurance fee for each level of protection is calculated on a per-night basis and is calculated based on a number of factors including, but not limited to, value, age, size, and location of the RV. 

  There are different available deductible levels based on the RV type and location:

  • Motorized RVs in Canada:
    Class A: Stationary $3 000 - Basic $3 000 - Standard $2 000 - Premium $1 000
    Class C: Stationary $3 000 - Basic $3 000 - Standard $1 500 - Premium $750
    Class B: Stationary $3 000 - Basic $3 000 - Standard $1 000 - Premium $500
    
  • Trailers in Canada:
    All Trailers: Stationary $1 000 - Basic $2 000 - Standard $1 000 - Premium $500

  • Motorized RVs in the United States:
    Class A: Stationary $3,000 - Basic $3,000 - Standard $2,000 - Premium $1,000
    Class C: Stationary $3,000 - Basic $3,000 - Standard $1,500 - Premium $750
    Class B: Stationary $1,500 - Basic $1,500 - Standard $750 - Premium $500
    
    
  • Trailers in the United States:
    All Trailers: Stationary $2,000 - Basic $2,000 - Standard $1,000 - Premium $500

  In case of an accident or collision, any claim will be handled by RVezy. The host will be responsible for opening the insurance claim on the RVezy website, and a member of the Resolution Team will contact both the host and the guest to collect the necessary information. 

   

  What if the RV breaks down?

  RVezy has partnered with a leading roadside assistance provider as part of our trip protection offering. In the event of a breakdown or mechanical failure, RVezy's roadside coverage will ensure that the guests are able to quickly and safely get off the road to the nearest repair facility.

  At that point, it will be the responsibility of the host to pay for any mechanical repairs of the RV so that the guest can continue on their vacation. In the case of a breakdown, contact the host first to let them know what is going on. If the issues are serious, please reach out to RVezy and we will be there to assist you.

   

  How do I dispute charges?

  If a host has added charges that were not agreed upon or you think are unjust, you will have the ability to dispute those charges during the review process by clicking on the "Open Dispute" button.

  

  Once you have opened a dispute, a resolution specialist from RVezy will get in touch with both you and the host in regard to the charges to help both parties come to a fair agreement.

   

  For more tips and tricks, you can check out RVezy's blog here.

   

   

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