Handle booking requests, messages, and offers professionally.

• What are message templates and how can I use them?

  As a host on RVezy, you know that reaching out to guests is an essential part of the hosting experience. Whether it's confirming a reservation, providing directions, or responding to questions, communicating with guests can take up a lot of time and effort. That's where message templates come in.

  Our message templates feature is designed to save you time and make communication with your guests more efficient. From your account, you can access five pre-set templates that cover some of the most common messages hosts need to send. Additionally, you can create up to 10 additional templates, customizing each one to fit your specific needs.

  By using message templates, you can eliminate the need to write out the same message over and over again. Instead, you can send a pre-written message with just a few clicks, which can help you get back to other aspects of your hosting duties more quickly. So, let's dive into how to use message templates and make your hosting experience even more streamlined.

   

  How do I access the message templates?

  You can view and modify your message templates in one of two ways.

   

  Account

  Head to the Account section of your RVezy account. From there, click on the section Message Templates.

  

  On this page, you'll be able to see and customize the 5 pre-set templates, as well as add new templates.

   

  Inbox

  You can also access the message templates from your inbox. Simply click on the Message templates button located in the top right corner of your inbox:

  

   

  What are the pre-set templates?

  RVezy has created 5 pre-set templates to help you get started, based on the common questions you want to ask your guest or the information you typically want to share with them. These templates come with pre-written messages, which you can feel free to customize to your needs.

   

  Intro message

  • With the Intro message template, you can customize a message to be sent to your new guest that sends you a booking request. This is a great template to ask questions and get more information about the guest's trip, itinerary, experience with RVs, and more. 
    • To help increase your response rate, you can also choose to auto-send this intro message to every guest who sends you a new booking request. Simply toggle on the option at the bottom of the screen.
    • Note that this intro message will only be sent automatically in response to new booking requests, not to inquiries.

  

  Check-in / Check-out time

  • This message template can be used to communicate your typical check-in and check-out times with your guests.

  RV rules

  • This message template can be used to share any rules you have in place when guests are renting your RV to ensure a smooth and enjoyable experience.

  Day of trip

  • This message template can be used to share any important information or reminders with your guest before they pick up your RV.

  Post trip review

  • When a guest's trip has ended, you can nudge them to leave their review with this message template.

   

  Can I create other message templates?

  In addition to the 5 pre-set templates provided by RVezy, you can also create up to 10 custom message templates.

  Simply click on Add template, name your message template and enter your message.

   

  You can then go back and update them as needed.

   

  How do I send a message template to a guest?

  When chatting with your guest, you can click the icon beside the text box to access your message templates:

  

  This will open a pop-up window where you can select your desired template:

  

  Don't worry, the message won't be sent automatically when you click on the template. The message will appear in the text box so you can make any necessary changes before sending it.

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• How much time do I have to accept or decline a new booking request?

  When a guest sends you a booking request, you will have 48 hours to accept or decline it. If you do not accept or decline the new request within that window, it will expire, which will impact the position of your RV in the search results.

  To maintain a high response rate and a high position in the search results, make sure to respond to new booking requests and to new messages or inquiries within 24 hours. 

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• What is a special offer and how does it work?

  As an RV host, you have the ability to send a special offer to a guest after they've sent you a booking request.

  The special offer allows you to offer a discounted rental rate or a special offer for certain add-ons that are not already included in your pricing. 

   

  Accessibility

  You are able to send a special offer to a guest in the following three scenarios:

  • The guest has sent you a booking request and you have not yet approved or declined it.
  • The guest has sent you a booking request and you accepted it. The request is now waiting for the guest to pay and confirm the booking.
  • The guest has sent you an enquiry by using the 'Ask a Question' feature on your listing. To turn this enquiry into a normal booking request, you can use the special offer feature.

   

  Sending a special offer

  The button to send a special offer will be accessible on the left-hand side of the booking details. 

   

  

   

  After clicking on the Send Special Offer button, a pop-up will appear where you will be able to customize your nightly rate, add-ons pricing, and add-ons selection.

   

  

   

  You'll have to write a brief message to the guest, explaining what is included in the offer. Then, you can send the offer.

   

  Next steps

  After the offer is sent, the guest will receive it and will then be able to decide whether they want to pay and confirm the booking or decline the request.

  If they decide to pay, the booking will be confirmed and your RV will be reserved for the trip dates.

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• How will I know if the guest has added an approved driver?

  As a host, you will be able to see if your guest has added an approved driver to their booking by viewing the booking details page.  

  Under the Drivers heading, you'll see if the guest has added any drivers and what their status is.

  

  

   

  If the guest does not add an approved driver by the start date of the trip, you'll be notified by email and will be advised not to release your RV until a driver has been added. 

   

  In case you may have missed the alert email mentioned above, you will also receive a warning when completing the departure inspection on your phone:

  

  At this stage, you should contact RVezy immediately by phone at 1 (855) 697-8399. If you still release your RV to the guest without an approved driver, despite this warning, the rental will not be insured.

   

  In the event of any damages occurring while an unapproved driver is driving the RV or while there is no approved driver on the booking, the resulting damages will not be covered by the insurance, and the guest will be fully responsible for the total cost of the repairs. 

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• How can I manage the booking requests I receive?

  As a host, you will be notified by email every time you receive a new booking request. The new request will also be visible in your RVezy Dashboard.

   

  

   

  Click on View Details to see the details of the guest's trip as well as their introductory message. On the left-hand side, you can also see the full details of your potential payout.

   

  

   

  Approving or declining

  If your RV is not available for the requested dates, be sure to decline the request by clicking on Decline. This will make sure that the guest is aware and won't wait for a response from you.

  If your RV is available, you can either accept the guest's request right away, or you can message them back if you have some questions for them. You can check out this article for tips on what questions you should ask: What are the best questions to ask the guest? You can then exchange messages with the guest until you both feel satisfied with the rental conditions. If you need to make any adjustments to the booking before the guest confirms, you can make these adjustments by sending a special offer.

  If you've decided to accept the guest's request, they will be able to make a payment to secure the booking and reserve your RV for their trip dates. Otherwise, if you don't feel comfortable renting your RV to this guest, you can both tap Decline to cancel the request.

  You must respond to the request by either accepting or declining within 48 hours. After 48 hours, the request will expire. This will impact your acceptance rate as well as the position of your RV listing in the search results.

   

  Managing multiple requests

  You may receive multiple booking requests for the same dates, especially during the busy season. Keep in mind that the dates won't be blocked in your calendar until the guest has made a payment to confirm the booking. 

  Until then, feel free to accept the different requests you receive for the same dates. The first guest to pay once you've approved their request will reserve your RV for their trip, and the booking will then be confirmed. At this point, your calendar will be blocked and you'll stop receiving requests for those dates.

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• What happens if I decline multiple booking requests or let them expire?

  As an RV host, your rating and your position in the search results will be impacted if you decline several booking requests in a row or let them expire. 

   

  For that reason, we encourage you to keep your RV calendar up to date, respond to new messages as soon as possible, and download the RVezy app to receive notifications right on your phone. This will help you be a more responsive host, which will improve your position in the search results.

   

  If a host continues declining several booking requests or being unresponsive to new requests, their RV may be removed from the site and their account deactivated.

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